Company Description
Our client is a leading European telecommunications group with operations across multiple countries.
Through its Italian operations, the company partners with top global satellite and telecom operators, delivering end-to-end solutions—from network design and build to operations and optimisation.
At the core of its offering is a high-performance Network Operations Center (NOC), supporting mission-critical environments where reliability is essential.
Role Description
* We are looking for a Service Manager / Technical Team Leader to lead and evolve the NOC, combining telecom engineering expertise with AI-driven operations (AIOps).
* This role will act as the technical anchor (L2/L3) for the NOC team while driving the introduction of Machine Learning and AI solutions to enhance monitoring, incident management, and predictive operations.
* This is a high-impact role for someone who combines technical depth, leadership, and a strong innovation mindset.
Key Responsibilities
* Act as L2/L3 technical lead for NOC operations
* Improve performance, incident resolution, and service quality
* Define and execute the AI/AIOps strategy for operations
* Evaluate and implement monitoring platforms and AI tools in a multi-vendor environment
* Integrate AI solutions with monitoring, ticketing, CMDB, and network systems
* Work closely with the NOC team to Train and refine ML models using operational data and knowledge bases
* Enable AI-assisted decision support for incident management and troubleshooting
* Build and maintain knowledge bases and operational procedures
* Collaborate with engineering teams on technical documentation and reporting
* Interface with international clients and partners
Qualifications
* Degree in Telecommunications, Computer Science, or related field
* Proven experience in telecommunications technologies
* Fluent in English (written and spoken)
* Eligibility to work with public sector entities in Italy
Location & Travel
* Based in Scalo Milano (South Milan)
* Hybrid working available
* Occasional short business trips (1–3 days) within Europe
****IDEAL CANDIDATE SNAPSHOT*****
* 5+ years Experienced Telecom Engineer with hands-on exposure to NOC environments, satellite or cellular networks
* Proven ability to operate as an L2/L3 technical expert and lead operational teams
* Strong interest or experience in AI/ML, AIOps, or advanced monitoring platforms
* Skilled in improving incident management, performance, and operational efficiency
* Comfortable working in multi-vendor, complex telecom environments
* Candidate to already have Work Permit & Not need Sponsorship