Design Your Future at PVH Deputy Manager Customer Experience and Sales - Tommy Hilfiger Be part of an iconic story. PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH. The Team Reporting to the District Manager, the Deputy Manager Customer Experience & Sales ensures store performance and an optimal client experience by managing and supporting the sales team with training, coaching, and feedback. The Position Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers. Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction. Train and coach the team on standards, including customer service, product placement, and efficient time management. Assist in goal setting and verification to ensure the team aligns with quantitative and qualitative objectives. Support recruitment and onboarding processes, ensuring new hires are introduced to the team and company culture. Provide continuous feedback to foster professional development and address performance concerns. Conduct regular briefings and training sessions on products, CRM, and company updates to facilitate effective communication. Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets. Collaborate with other teams to allocate duties effectively, ensuring seamless store operations. Monitor KPIs for continuous improvement, analyzing trends and identifying areas for enhancement. Provide actionable recommendations based on sales performance analysis. The Ideal Candidate University Degree in Economics or related field Minimum of 2 years’ experience in a similar role within a structured environment Highly developed business acumen Ability to take a 'big picture' view Strong communication and collaboration skills Highly detail-oriented and organized Fluent in Italian and English Be Valued At PVH, we prioritize the health, happiness, and wellbeing of our people by offering comprehensive benefits that go beyond basics. We foster a culture of care that encourages loyalty, commitment, and belonging. Balance – Our flexible working model allows you to choose hybrid setups and working hours that suit you. Health & Wellbeing – Wellness programs, Headspace subscription, volunteering opportunities. Develop – PVH University offers training programs to support your professional and personal growth. Stay Connected – Engage with our brands, participate in market launches, and enjoy employee discounts. Join Us PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community. We value diversity and are proud to consider qualified applicants regardless of age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation. J-18808-Ljbffr