Ph3Experteer Overview /h3pAs an IT Service Management Specialist for our Pozzuolo Martesana branch, you will oversee IT hardware lifecycle, end-user support, and the ongoing improvement of service management policies aligned with business goals. You will drive ITIL-based processes, track KPIs, and collaborate with vendors to ensure accurate service documentation and license management. This role sits at the intersection of operations and IT strategy, enabling reliable, secure services across the organization. You will work with a global, diverse team that values innovation and professional growth. /ph3Retribuzione / Benefits /h3ulliManage hardware lifecycle and end-user IT support in line with SLAs /liliDevelop and administer IT Service Management plans aligned with divisional strategy /liliLead IT Service Management projects for process implementation and improvement /liliContribute to quality measurement reporting and continual improvement initiatives /liliReport on CSFs, KPIs, and activity metrics for ITSM processes /liliCollaborate with third-party vendors on ITSM initiatives /liliMaintain accuracy of the Technical Service Catalogue with owners /liliTrack and manage software license usage and requirements /li /ulh3Responsabilità /h3ulliStrong experience in Business Processes, Systems Integration, and SLA Management /liliAt least 2 years in similar roles /liliExcellent analytical skills /liliStrategic vision and results-driven mindset /liliExcellent communication and negotiation skills /liliExperience in structured IT environments with focus on IT Security and Active Directory /liliContinuous focus on productivity and optimization through Business Processes, Reporting, and ITIL /li /ulh3Requisiti fondamentali /h3ulliHealthy work-life balance /liliCompetitive compensation /liliIncentive and bonus plans /liliEqual opportunity employer /liliInternational team experience /liliProfessional development opportunities /li /ul /p #J-18808-Ljbffr