Field Service Engineer (Imaging systems) Field Service Engineer: This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites and generate service revenue for
imaging systems (CT-MRI)
within an assigned geographical area ( North-West Italy, main focus in Lombardia ). Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times. Manage company assets effectively in accordance with established Philips processes and guidelines including labour time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc. Must be qualified and perform work in at least one modality, but may be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends, seeking out formal and informal training opportunities. BA Degree or High school graduate or vocational certification in electronics, biomedical equipment servicing/engineering or equivalent combination of education and experience in the electronics industry, preferably in a Health Tec environment. Experience in technical service environment, ideally in the biomedical segment. Understand and apply electronic, mechanical, and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment. Oral and written communication skills in English in addition to Italian as local language. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations, so we expect in-person activities either at customer locations or in the office at least 3 days a week. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.