Company Description
About Orient Express
Job Description
Based in Rome, the Director of Leisure Sales is responsible for driving the leisure segment performance across a prestigious luxury hospitality portfolio comprising two five-star hotels in Rome and in Venice and an exclusive luxury train La Dolce Vita Orient Express. The role focuses on strategic segment development, USA and LATAM market management and development, revenue growth, and brand positioning within the global leisure travel sector, ensuring alignment with five-star standards and overall commercial objectives.
Key Responsibilities
Leisure Segment Strategy & Performance
1. Define and execute the leisure sales strategy for the two luxury hotels and the luxury train
2. Drive leisure segment revenue, market share, and profitability across all three assets
3. Set, manage, and achieve leisure sales targets in line with cluster and commercial objectives
Market Development & Key Accounts
4. Manage and grow relationships with luxury consortia agency owners, advisors, tour operators, wholesalers
5. Identify new leisure markets and business opportunities for all assets
6. Represent the portfolio at international trade fairs, roadshows, and sales missions
7. Organize and participate in different familiarization trips
Commercial Collaboration
8. Work closely with Revenue Management and commercial director to optimize pricing, availability, and packaging strategies
9. Partner with Marketing to develop leisure-focused campaigns, storytelling, and experiential B2B offers
10. Align with Operations to ensure delivery of promised guest experiences
Luxury Train & Experiential Sales
11. Position the luxury train as a flagship experiential product within the leisure portfolio
12. Develop multi-destination and hotel–train itineraries to maximize cross-selling opportunities
13. Support seasonal launches and bespoke leisure experiences
Performance Monitoring & Reporting
14. Together with commercial team analyze booking trends, market data, and competitor performance
15. Track KPIs, forecasts, and pace to ensure leisure segment objectives are met
16. Participate at weekly/monthly commercial meetings and present leisure segment performance updates to commercial director
Leadership & Brand Representation
17. Provide guidance and direction to the cluster leisure sales manager currently in the team
18. Ensure consistent luxury brand standards across Rome, Venice, and train products
19. Act as a senior ambassador for the portfolio within the luxury travel community
Qualifications
20. Minimum 8 years of experience in leisure sales within luxury hospitality
21. A very solid knowledge and a strong network within luxury consortia market, especially in USA and LATAM geographic areas
22. Proven track record in multi-property or cluster sales roles
23. Deep understanding of luxury leisure distribution
24. Experience with luxury hotels and experiential travel products
25. Strong international leisure sales network
Additional Information
26. Medical Insurance, integrating Collective Labor Agreement one and extended to the family
27. Ticket Restaurant
28. Annual leave
29. ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
30. Learning & development: Opportunity to develop your talent and grow within your property and across the world!
31. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.