Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills andExperience
* Act as a single point of contact for the technical tower in front of the customer.
* Provide IT Infrastructure desktop support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty.
* Provide desk side support and PC break / fix including basic administration of Windows O / S, Anti-spyware Anti-virus software, VPN & RDP related issue.
* Install, troubleshoot, and fix desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
* Provide Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability
* Work closely with SCCM team for Software Distribution, Patching and Imaging technologies.
* Perform imaging for break / fix and new deployments.
* Ensure proper communication and quick resolution during Critical and Major Incidents.
* Participate in onsite meetings as needed. (Including any outage calls)
* Coordinate with vendors and 3rd party suppliers to resolve the problem.
* Registration and confirmation of incidents.
* Route to resolver group as appropriate.
* Re-route incident tickets.
* Escalate tickets not resolvable by FS, in accordance to escalation procedures.
* Available for on-call support based on the schedule.
* Stock, Inventory and Asset management
* Ensure adherence to quality / security standards defined for the engagement.
Who You Are
* Reliable transportation
* Flexible schedule and commitment to work on demand when required
* Resilient and able to face and resolve conflicts.
* The ability to communicate effectively in both oral and written form with clients and end-users is compulsory.
* Customer-oriented and cool-tempered.
* Works well under -active / Self- player.
Personal Attributes :
* Good knowledge of Infrastructure support.
* Strong analytical and problem-solving capabilities
* Well-organized and extremely detail-oriented
* Strong customer service ethic and great communication skills, both oral and written
* Passionate about delivering quality no matter what you are doing
* Can work both independently and in a collaborative team-oriented environment
* A self-starter, motivated to push the limits and think outside of the box
* Fondness for solutions that are simple, elegant, and effective
* Ability to work with and maintain confidential information
In-depth knowledge of :
* Microsoft Office applications
* PC / Laptop hardware
* PC / Laptop peripherals, including printers
Basic knowledge of :
* Active Directory
* Exchange
* Apple OS
* SCCM
IT Qualifications
At least one of the following :
* PC / Laptop OEM Maintenance Certification
* CompTIA A+ Certification
* Microsoft Certified IT Professional (MCITP) certification in the desktop area
* Microsoft Office Specialist (MOS) Certification
Experience in a similar role
* 2+ years of relevant experience.
* Ready to travel 10-20 Miles as per the requirement
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @
Desktop Support Engineer • Cassina, Italy
#J-18808-Ljbffr