PALLSIDES (formerly Covision Media) is the leading 3D scanning company in the world. We leverage state-of-the-art in Computer Vision and Machine Learning to scan highest quality, relightable 3D models of objects and products at scale. /ppOur 3D scanners are used globally by customers such as Meta, adidas, NUREG, Inditex (ZARA, Massimo Dutti, etc.), Gucci, Salomon, Quad, Zalando and other leading brands, content creation studios, and technology companies to mass produce tens of thousands of 3D assets per year. /ppOur international team of engineers is continuously looking to complement the team with the best talents that want to push the company to the next level. If you are results-driven, brilliant and want to join an ambitious company at an early stage, then this is for you. /ppMore info about us and our technology here our website: and on Linkedin: /ppOr alternatively in this NVIDIA A.I. Blog article: /ppbr/ppstrongPosition Overview /strong /ppAs a strongCustomer Operations Engineer /strong at ALLSIDES, you will be at the frontline ensuring operational excellence of our 3D scanning systems for global clients. You will combine your deep technical knowledge in site reliability and monitoring with strong communication skills to support deployments, troubleshoot live issues, and drive continuous system improvements. This role is hands-on and requires close collaboration with engineering and product teams, as well as direct interaction with customers. /ppThis position is on-site in Bressanone with occasional travel expected. /ppbr/ppstrongMain Responsibilities /strong /pulliProvide technical support and guide customers through onboarding, deployment, and usage of our 3D scanners /liliCreate and maintain customer-facing documentation, guides, and FAQs /liliBuild and maintain monitoring tools, automation systems, and incident response tools to support customer operations /liliMonitor live systems and proactively identify issues or areas for improvement /liliDiagnose hardware/software issues and coordinate resolutions with engineers /liliAssist with incident response and troubleshooting, analyzing logs and metrics to rapidly resolve issues /liliGather customer feedback and relay insights to engineering and product teams /li /ulpbr/ppstrongQualifications /strong /pulli2+ years in a technical support, site reliability, or customer engineering role /liliBachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field /liliComfort with client-facing communication and solving issues under pressure /liliExperience with system operations, monitoring tools, incident response, and troubleshooting /liliFamiliarity with deployment and scripting tools (e.g. bash scripts, python) /liliExcellent communication skills in strongEnglish /strong (written and spoken) /liliAbility to work independently while collaborating closely with cross-functional teams /li /ulpbr/ppstrongNice to Have /strong /pulliUnderstanding of 3D scanning, imaging, or computer vision systems /liliBackground in supporting in B2B SaaS or hardware/software hybrid environments /liliFamiliarity with Git, CI/CD workflows, and change management /liliKnowledge of cloud-based diagnostics or remote support tools /liliAdditional languages (German, Italian, or others) are a plus /li /ulpbr/ppstrongBenefits /strong /pulliCompetitive salary package including stock-options /liliLunch voucher for working days /liliWe assist with relocation /liliFlexible working hours and work-from-home policy /liliFamily-friendly environment /liliAmazing office space in the Dolomites located at the Durst Group /liliGrowth opportunities: shape customer experience and operational processes as we scale globally. /li /ulp /ppThis is a full-time role located strongon-site /strong at our strongBressanone/Dolomites office /strong (South Tyrol region, Italy). /ppIf you are interested, please send an email with your resume to: /p