Industrial Customer Satisfaction Engineer, Stezzano
Stezzano, Italy
Schneider Electric, a global specialist in energy management and automation, develops connected solutions and technologies to manage energy and processes in a safe, reliable, efficient, and sustainable manner. We create solutions that ensure Life Is On everywhere, for everyone, at every moment. Sustainability is at the core of our strategy. Environmental responsibility, ethics, and social commitment are fundamental pillars for us.
Great people make Schneider Electric a great company. We believe our customers see our company through our people. We are passionate and committed to doing excellent work. We value collective ambitions over individual ones, promote individual empowerment, and believe in intelligence, freedom, responsibility, and trust.
We are currently seeking an Industrial Customer Satisfaction Engineer to drive customer centricity in our operations. The role involves aligning internal stakeholders to ensure an excellent customer experience according to business priorities, defining and following-up on improvement action plans, and fostering continuous improvement.
Main Activities
Continuously listen to the Voice of Customer and feedback related to their experience;
Contribute to creating satisfaction by managing customer issues effectively and preventing future problems;
Ensure reliable processes are in place to resolve customer complaints swiftly and efficiently;
Escalate customer issues to the appropriate organization and support collaborative resolution;
Analyze customer issues regularly to identify top problems and initiate projects to prevent them;
Update robustness programs (e.g., PCP, FMEA) based on customer complaints;
Lead containment actions for known problems;
Manage complaints from other Schneider entities related to plant key competencies;
Communicate effectively and focus on customer needs;
Resolve issues and promote continuous improvement;
Foster collaboration and networking, influence and convince stakeholders;
Ensure quality authority and business acumen;
Apply change management and implementation methodologies;
Monitor customer experience performance and quality analytics;
Leverage digital tools for customer insights;
Utilize Microsoft Office Suite and quality improvement tools;
Possess at least B2 level English proficiency;
Preferably have 3 years of experience in a similar role.
What’s in it for you?
Permanent contract with flexible working arrangements;
Exciting international projects with opportunities for leadership and collaboration;
Customized training based on career goals;
Clear career development paths for growth through experience and exposure;
An environment promoting equal opportunities for all employees;
Global family leave programs;
Company canteen.
The selection process is open to all genders as per Law 903/77. Interested candidates are invited to send their application along with authorization for data processing in accordance with EU Regulation (GDPR) 2016/679 and the Privacy Code.
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