Overview Descrizione dell'azienda The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviours are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, Business Tech delivers technological solutions for the entire value chain for all our brands. We continuously surprise and delight our customers and accelerate our business - by releasing the power of people, data and technology. We explore new ways of working, have a customer focused mindset, embrace our strong values and release the power of our people to innovate and develop products that make a meaningful impact to customers all over the world. Are you ready to take the next step in your career? Here is the opportunity you have been waiting for! We are looking for FACILITY MANAGER! Descrizione del lavoro You are responsible for enabling and securing the operations of the multi-brand store portfolio teams by providing qualitative Facility Management services in a specific geographic region in a specified country. You provide customer service by acting as an internal service provider to all Brands, securing a high-quality service in line with expectations on urgency. You are comfortable managing several stakeholders and various projects and tasks simultaneously. You have the ability to prioritize, especially in circumstances where you are put under pressure and with tight deadlines. You have a good understanding of the field of Facility Management and the ability to identify risks and opportunities in a retail environment. You have strong communication skills and high sense of urgency, understanding business needs and requirements. You are able to prepare and present budgets and business cases and reporting on cost and quality follow-up. Your responsibilities Operational service delivery and supplier management Secure the Facility Service delivery to stores and other properties for H&M Group based on the agreed requirements and planned activities. Source, contract and manage several external Facility service providers; ensure contractual compliance for Facility Service delivery from External Service Providers and Landlords by active performance and contract management Provide operational input for new stores and rebuilds in order to Communicate initiatives and developments for H&M Group which will have an impact on Facility services to stores and other properties. Collaboration and stakeholder management Work closely with Sales Market C&F Manager to implement the market Facility Strategy and translate into operational activities and actions Drive collaboration with other Expansion departments as well as Brand Sales and Operations to understand business needs and plan and execute accordingly Collaborate with the Regional C&F Specialists in order to optimize your store portfolio’s energy efficiency as well as cost and quality performance Plan, Budget, Forecast and Follow-up Create and maintain Facility plans containing activities to meet requirements for stores and other properties, balancing scheduled and reactive work Monitor the status of your store portfolio, identifying investment needs and take necessary actions to secure the lifetime of the portfolio Align all Facility activities with the overall store plan to optimize investments and running costs Responsible for the Store portfolio Facility cost budget, based on agreed requirements and planned activities Monitor and follow up cost performance based on actual versus budget, including forecasts Monitor and follow up quality performance based on predefined quality measures Customer Service Act as internal service provider to all Brands, securing a high-quality service in line with expectations on urgency Secure the H&S of staff and customers by working closely with local Security department and act when necessary Qualifiche Skills Supplier and contract management Teamwork Knowledge in MS Office, more specifically Outlook, Excel, PowerPoint and MS Teams Can understand, read, speak and write English at an advanced level Education & Experience Bachelor’s degree in engineering, business administration or similar Project Management certifications are meriting Previous work experience from retail construction, facility management and / or real estate Experience from activity based budgeting and operational planning Experience from working in a role with several stakeholders Informazioni aggiuntive Additional Information Location : Milan - Italy How to apply Your CV and motivation letter J-18808-Ljbffr J-18808-Ljbffr