Ph3Sales Support Executive – Retail Technology Solutions /h3 pstrongDepartment: /strong Salesbr/strongReports To: /strong Head of Sales (Retail)br/strongLocation: /strong Remotebr/strongEmployment Type: /strong Full-Time /p pYou will join a fast-growing retail innovation technology company transforming in‑store operations through automation, digitalization, and intelligent systems. /p h3Our Solutions Portfolio Includes /h3 ul liAI‑Enabled Cash Management Systems—enhancing security, efficiency, and visibility in cash operations. /li liElectronic Shelf Labels (ESL)—delivering real‑time pricing accuracy and operational agility. /li liDigital Signage Solutions—creating engaging in‑store communication and customer experiences. /li /ul pWe partner with leading retailers and brands to modernize store operations and drive measurable business performance. /p h3Role Purpose /h3 pThe bSales Support Executive /b provides critical commercial, administrative, and operational support to the sales team while also contributing to lead generation and customer outreach. This hybrid role combines strong coordination skills with proactive engagement—including bcold calling and prospect follow‑up /b—to help grow our sales pipeline and ensure smooth customer journeys. You will collaborate closely with sales, marketing, and technical teams to ensure opportunities are captured, documented, and delivered efficiently. /p h3Key Responsibilities /h3 h3Sales Coordination Administration /h3 ul liPrepare proposals, quotations, and tender submissions for AI Cash Management, ESL, and Digital Signage solutions. /li liMaintain CRM data accuracy across leads, opportunities, and client accounts. /li liSupport the scheduling of demos, product presentations, and client meetings. /li liTrack order fulfilment and installation progress in coordination with logistics and technical teams. /li liAssist with internal documentation, pricing updates, and partner correspondence. /li /ul h3Lead Generation Cold Calling /h3 ul liConduct cold calls and outbound outreach to potential clients across the retail sector to identify new business opportunities. /li liQualify leads and schedule introductory meetings or product demos for the sales team. /li liFollow up on marketing campaigns, event leads, and inbound inquiries. /li liMaintain detailed records of outreach activities, conversations, and next steps in the CRM. /li liCollaborate with marketing on targeted calling lists and prospect engagement strategies. /li /ul h3Customer Project Support /h3 ul liAct as a point of contact for clients on order updates and documentation. /li liCoordinate with cross‑functional teams (Technical, Operations, Customer Success) to ensure seamless execution. /li liSupport client onboarding and after‑sales service coordination. /li liHelp prepare implementation documents and client handover. /li /ul h3Reporting Analysis /h3 ul liGenerate regular sales activity and pipeline reports for management review. /li liMonitor key metrics such as lead conversion, quotation turnaround, and sales pipeline performance. /li liProvide insights on lead quality and outreach effectiveness. /li /ul h3Key Skills Competencies /h3 ul liConfident and professional telephone manner; comfortable with cold calling and outreach. /li liExcellent communication and interpersonal skills. /li liStrong organizational and multitasking abilities. /li liProficiency with CRM systems. /li liWorking knowledge of Excel, PowerPoint, and Word. /li liAnalytical mindset with the ability to interpret and present sales data. /li liCustomer‑centric, detail‑oriented, and proactive in follow‑up. /li liAbility to work effectively with both sales and technical colleagues. /li /ul h3Education Experience /h3 ul liBachelor’s degree in Business, Marketing, or related field. /li li2–4 years’ experience in Sales Support, Inside Sales, or Lead Generation—ideally in retail technology, automation, or B2B sales calling on Retail and Hospitality Sectors. /li liPrior experience with cold calling or telemarketing in a B2B environment is highly desirable. /li liExposure to solution‑based selling involving hardware and software integration is advantageous. /li /ul h3Personal Attributes /h3 ul liEnergetic, persuasive, and self‑motivated. /li liResilient with a positive attitude toward outreach and prospecting. /li liHighly organized with a keen eye for detail. /li liAdaptable, curious, and eager to learn about new technologies. /li liCollaborative and dependable team player. /li /ul pApply online /p h3Additional Details /h3 ul libSeniority level: /b Entry level /li libEmployment type: /b Full‑time /li libJob function: /b Sales and Business Development /li libIndustries: /b IT Services and IT Consulting /li /ul /p #J-18808-Ljbffr