AGFA HealthCare, a part of the Agfa-Gevaert Group, is a leading provider of integrated IT solutions and diagnostic imaging for healthcare facilities. With decades of experience, Agfa HealthCare successfully addresses technological challenges and supports clients' transition from analogue to digital solutions.
We are currently seeking an IT Resident Engineer responsible for dedicated on-site support for clients and contracts requiring ongoing assistance. As the first point of contact on-site, you will ensure consistent, professional, and high-quality service. Your role as an IT Field Service Engineer involves identifying and addressing incidents on-site, and reporting or escalating issues within the Service Organization.
Scope of duties:
* Manage daily operational administration and support of Enterprise Imaging and Reporting systems and applications.
* Oversee the integration and configuration of diagnostic imaging modalities and non-DICOM image/video systems.
* Collaborate with Imaging Informatics staff to support systems and work closely with clinicians and physicians to optimize workflows.
* Act as a liaison between the Enterprise Imaging department and customers to enhance image acquisition, management, and viewing capabilities.
* Provide on-call support for designated imaging areas as needed.
Requirements:
* University degree in IT Science or Engineering.
* Customer-focused attitude with problem-solving skills.
* Good knowledge of Windows OS, databases (SQL/Oracle), storage solutions, and networking concepts.
* Strong communication skills (oral and written) to interact effectively with internal and external customers.
* Proficiency in Italian and English, both written and verbal.
* Knowledge of healthcare environment, especially Radiology IT, is a plus.
Location: Siracusa, Sicily, Italy
We offer:
* The opportunity to work in a multinational company within a challenging, international environment.
* A rewarding career impacting lives, with a talented and dedicated team, along with training and career development programs.
* A competitive compensation and benefits package.
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