Social networks play a significant role in our daily lives, and as a Technical Service Engineer, you will be responsible for providing pre-sales and after-sales technical support to the sales team.
Key Responsibilities
1. Collaborate with the sales team to offer expert technical assistance before and after product sales.
2. Analyze customer issues via telephone or email to identify root causes and implement effective solutions.
3. Utilize data analysis skills to enhance accuracy and customer satisfaction.
4. Maintain open communication with other departments to promptly report product concerns.
5. Travel to provide on-site support and training to distributors and installers.
6. Promote company interests by attending industry conferences and events.
As a Technical Service Engineer, you will have the opportunity to develop your expertise in a dynamic environment. You will be part of a team that is dedicated to delivering exceptional customer service while fostering strong relationships with customers.
Requirements
1. Bachelor's degree in science, preferably in electrical engineering or a related field.
2. A minimum of three years of relevant work experience in the renewable energy sector or a related field.
3. Strong problem-solving skills, a proactive attitude, and resilience under pressure.
4. Excellent communication skills, teamwork spirit, and a deep understanding of customer needs.
This role presents an exciting opportunity for someone who is passionate about technology and committed to delivering exceptional results. If you are looking for a challenging and rewarding career, we encourage you to apply for this position.