Location : Venturina, IT
Function : Operations / Production / Manufacturing
Part-time or Full-time : Full-Time
Job Type : Employee
Workplace type : Hybrid
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people, and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine, and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives, and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an ever-changing world – and make smart choices to safeguard our business, our communities, and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential because we believe when our people grow, so does our business.
* Position Job Title : Customer Service Team Leader
* BG and BU : Film & Foil
* Function : Customer Service
* Location : Venturina / Gent
* Line Manager’s Job Title : Customer Service Manager
* Contract Type : Permanent
Job Purpose
* The primary role of the Team Leader is to provide first-line support for both the customer service and external sales teams within the business.
* The key focus will be on leadership, support, and motivation of the customer service team to achieve departmental KPIs and targets, while maintaining a standard of excellence in customer service internally and externally.
* Manage a selected portfolio of accounts as required.
* Participate in decision-making processes related to the structure, organization, and management of the customer service team, making recommendations for ongoing development and improvement.
* Implement required Business Group processes and guidelines.
Job Dimensions & Scope
Internal and External Relationships
Internal – Origination / Supply chain (including planning and logistics) / Technical / Internal Sales / Commercial and Amcor Management team.
External – Customers / External Sales / Suppliers
Key Deliverables
* Lead the CS team to build customer loyalty through positive engagement and service excellence.
* Identify, implement, and maintain customer service processes, standards, and key deliverables to support a customer-centric organization.
* Partner with all functional areas to ensure a world-class customer experience.
* Manage the team to achieve business targets and objectives.
Principal Accountabilities
* Provide first-line support for customer service and external sales teams.
* Lead and motivate the Customer Service Team.
* Identify and implement opportunities for people development.
* Ensure delivery of KPIs and targets within the CS team.
* Prepare and present monthly reports as required.
* Review and improve existing processes and controls.
* Identify and mitigate risks.
* Support the introduction of new business.
* Manage relationships with plant functions and the Plant General Manager.
* Manage performance and development of team members.
* Resolve service issues, liaising with relevant departments and external suppliers.
* Provide first-line escalation support for customers and internal departments.
* Support the team to achieve DIFOT and stock targets.
* Evaluate and improve existing processes within the Customer Service Team.
* Support successful integration of new business.
Qualifications / Requirements
1- Formal Qualifications and Experience
* 5+ years of experience in customer service, preferably in manufacturing.
* Excellent communication skills in English and Italian (Dutch is a plus).
* Good skills in Excel, SAP, and Salesforce (nice to have).
* Bachelor's Degree in Business or equivalent experience.
2- Specific Skills and Abilities
* Customer-focused, results-oriented, and excellent interpersonal skills.
* Ability to build collaborative relationships.
* Strong time management and organizational skills.
* Ability to work in a multi-structure team.
* Self-motivated and confident.
* Skilled negotiator.
About Amcor
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation, global scale, and technical expertise, we help our customers grow and meet the needs of millions daily. We develop responsible, sustainable packaging across multiple materials, guided by our purpose of elevating customers, shaping lives, and protecting the future.
NYSE : AMCR; ASX : AMC | LinkedIn | YouTube
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