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Support (m/w/d) support (m/w/d)

Monza
Indegene
Pubblicato il 10 ottobre
Descrizione

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. Role: CRM Support -Lead Veeva

Establish and monitor KPIs to track CRM performance, adoption, and impact on field force productivity and customer engagement
Lead strategic direction, prioritize product features, and evangelize Vault CRM capabilities.
Collaborate across departments to launch new features, manage product backlog, and ensure quality delivery.
Communicate product vision, conduct training sessions for internal and external audiences, and provide subject matter expertise for market-specific CRM workflows.
Understanding of Veeva Networks and Veeva open data for life sciences, integrating customer data across markets.
Lead training sessions to enable clients and internal teams on OpenData platform usage, data matching, and best practices for data quality improvement

Bachelor’s or Master’s degree in Life Sciences, Computer Science, Business Administration, or related field (MBA preferred).
10–12 years of experience in product management, CRM platforms, or life sciences technology solutions.
Strong knowledge of Veeva Vault CRM, Veeva Network, and OpenData platforms.
Proven ability to define product vision, manage product backlogs, and deliver market-ready CRM features.
Expertise in life sciences CRM workflows, customer data integration, and data quality management.
Skilled in stakeholder management, gathering requirements, and aligning cross-functional teams.
Experience conducting training and enablement sessions for clients and internal teams.
Veeva CRM/Vault, Agile/Scrum (CSPO), Data Management/Governance.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

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