IT Support Engineer – VIP & Showroom Support (Luxury Retail)
We are supporting a global luxury retail brand in the search for an experienced IT Support Engineer to provide on-site support at their flagship Milan showroom. The site hosts major retail partners for multi-million-euro commercial negotiations, and the IT presence acts as both preventative support and a safeguard against disruption. Outside event days, you’ll support other local offices and contribute to wider ad hoc projects across the Italian and european estate.
Provide proactive and responsive IT support in a VIP environment
Maintain Windows devices, AV systems, and showroom technology to high standards
Monitor, maintain, and improve workstation and connectivity readiness
Rotate between showroom and nearby offices (typically 4 days on-site, 1 day remote - 5 days onsite during a site event)
3+ Years 2nd line experience (touching on 3rd for local infrastructure), desktop, and VIP IT support
-Strong Microsoft knowledge and some experience supporting macOS or iOS in a business context (90/10 Microsoft bias)
-Familiarity with ServiceNow or similar ticketing platforms
-Prior work in demanding environments (e.g. finance, legal, luxury retail, executive support)
-Windows 10 / 11
Microsoft 365 (Teams, SharePoint, Outlook, OneDrive)
SCCM and Intune for device imaging and deployment
Microsoft Office 2016+
Software deployment, patching, and device maintenance
Basic networking: Video conferencing and AV equipment (Teams Rooms, Zoom, HDMI/display)
This is a full-time, mostly on-site role based in Milan.