PstrongRole Purpose /strong /ppAs an IT Operations at Vodafone Automotive (VFA), you will be a key member of the IT Operations team under the leadership of the IT Operations Manager. Your primary responsibility is to ensure seamless deployment, support, and troubleshooting of IT services essential to the company’s daily operations. You will play a critical role in maintaining the reliability, security, and performance of our IT infrastructure. /ppbr/ppstrongKey Accountabilities and Decision Ownership /strong /pullistrongDeployment: /strong Collaborate with the IT Operations Manager and other teams to deploy and configure IT services, including hardware (HW), software (SW), and networking components. /lilistrongSupport: /strongProvide technical assistance to end-users, resolving IT-related issues and ensuring employees have access to the necessary tools and resources. /lilistrongTroubleshooting: /strong Diagnose and resolve IT issues promptly to minimize downtime and operational disruptions. /lilistrongSystem Maintenance: /strongPerform routine maintenance tasks such as system updates, patches, and backups to ensure reliability and security. /lilistrongDocumentation: /strongMaintain accurate records of IT systems, configurations, and procedures. /lilistrongCollaboration: /strong Work with cross-functional teams to implement IT solutions and enhancements that improve efficiency and productivity. /lilistrongSecurity: /strong Ensure compliance with security protocols and best practices, supporting data protection initiatives. /li /ulpbr/ppstrongCore Competencies, Knowledge and Experience /strong /pulliDeployment of IT services, including hardware and software. /liliEnd-user support and issue resolution. /liliTroubleshooting and problem-solving. /liliSystem maintenance and performance optimization /liliKnowledge of key protocols and formats for Application Programming Interfaces (APIs), including HTTP/HTTPS, JSON, and XML. /liliKubernetes and related DevOps practices. /liliOperational management of complex platforms based on standard databases (Oracle/SQL), Linux, Java, and common packages. /li /ulpbr/ppstrongMust-Have Technical / Professional Qualifications /strong /pulliBachelor’s degree in information technology, Computer Science, or related field. /liliProven experience in IT operations, system administration, or similar roles. /liliStrong analytical and problem-solving skills for effective troubleshooting. /liliExcellent communication and teamwork abilities. /liliProactive and customer-focused approach to IT support. /liliRelevant certificates (e.g., CompTIA A+, Microsoft Certified IT Professional) are an advantage. /li /ul