PpJoin to apply for the bService Specialist /b role at bVolkswagen Financial Services /b /p pHe/She contributes to ensuring the efficiency of long-term rental and fleet management through the affiliated network during the contractual period. Responsibilities include managing damage repair and maintenance services, monitoring timing and costs of interventions. He/She liaises with repairers to resolve repair issues and report service disruptions in the assistance network. He/She supports internal clients on technical and service delivery issues. Additionally, He/she collaborates with the operations center to report disruptions in roadside assistance and ensure the expected service levels. He/she also evaluates contractual exclusions to be applied to customers. /p h3Responsibilities /h3 ul liVerify actual fault of the car and need for scheduled maintenance through remote documentation review. /li liEnsure accuracy of cost estimates and confirm that service center quotes align with manufacturer guidelines. /li liManage requests within specified timelines and provide repairers with authorization numbers for payment and invoice issuance. /li liEvaluate total loss scenarios for excessive cost and approve contract closure. /li liDetermine and confirm the application of contractual exclusions. /li liVerify reimbursements for customer-prepaid costs. /li liHandle complaints within the area of responsibility. /li liReport dealers not adhering to economic and service management conditions. /li liAuthorize credit notes following justified disputes regarding repairs. /li liExercise decision-making autonomy within specified timelines and according to role, function, and profile assigned by management. /li liHandle complaints related to the area of responsibility. /li /ul h3Qualifications /h3 ul liGood understanding of bodywork repair techniques and execution times. /li liAbility to comprehend and generate repair quotes and cost estimates. /li liGood knowledge of key MS Office tools and estimation software. /li liGood understanding of mechanical repair techniques and execution times, coupled with energy, teamwork, and flexibility. /li /ul h3Additional Information /h3 pSeniority level: Entry level /p pEmployment type: Full-time /p pJob function: Other /p /p #J-18808-Ljbffr