IT Support Engineer II, Ops Tech Solutions (OTS)Job ID: 3152781 | Amazon.com Services LLCAbout Operations Technology Solutions (OTS) Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‐motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‐house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.About the Role As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.What Do We Offer Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there's more: we are a casual dress code at each of our locations (jeans, t‐shirts, safety shoes and at times a neon safety vest will be your daily outfit).Key job responsibilities
Troubleshooting difficult IT problems without SOPsPlanning and coordinating CMs and CM templatesCollaborating with internal teams or vendors to execute projectsLeading continuous improvement effortsAuditing the quality of work performed and providing constructive feedback when necessaryAutomating manual tasks; creating/improving small tools that help make team operations more efficientServing as the first point of escalationParticipating in hiring, training and development of othersSupporting customers from multiple buildings in the area, as well as remote customersTraveling within your local or regional area to support our customers
Basic Qualifications
3+ years of IT client, server, and network service delivery experience4+ years of IT systems or relevant commercial production environment experience4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience4+ years of troubleshooting in a multi-user high availability environment experience4+ years of PC repair, troubleshooting, deployment and liquidation experienceHigh school or equivalent diploma
Preferred Qualifications
3+ years of supporting a Windows server environment experienceExperience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign‐on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.USA, TX, Houston - 60,700.00 - 106,300.00 USD annuallyPosted: January 23, 2026 (Updated 31 minutes ago)#J-18808-Ljbffr