About the Company
Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.
Position
Full-time Client Advisor for our new Serravalle Outlet Pop-up (6 to 7 month period). As Client Advisor at Acne Studios you will work collaboratively with your team to establish and nurture loyal and engaging customer relationships, drive sales and positive business outcomes in which your service and attentiveness take center stage.
Culture of Collaboration
We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.
What You Will Do
Your main contribution will be to care for our customers in the store but also through the whole customer cycle. To ensure your success in this role, we provide training and coaching in luxury sales, service, and clienteling, according to our cutting‑edge approach to client experience. You take care of our valued customers at the store and will play a vital role in delivering an excellent customer experience by:
Managing and executing omni‑channel services
Welcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best‑in‑class client experience
Achieving sales, conversion, and clienteling targets
Upholding administrative procedures and skillfully managing our inventory
Who You Are
You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation,