Description
⚠Please read before applying⚠
🔸 Native or fluent level ofItalian and English
🔸 Please submit your CV in English as we are an international company,
🔸 Advanced knowledge of Excel is required,
**YOUR MISSIO** 🚀
** YOUR GOALS ** 🎯
Team Management
1. Assess, motivate and develop the team through coaching and personalized development plans
2. Build a continuous improvement culture, introducing best practices, new ideas and opportunities
Process Improvement
3. Assess account management current activities to define improvement areas, tasks accountability and team performance KPIs
4. Optimize processes to develop internal best practices and foster knowledge and expertise sharing
5. Create activity-guidelines to facilitate induction to new members and guarantee service consistency
Customer satisfaction
6. Take preventive action to ensure that customer satisfaction is maximized
7. React positively to problems identified and undertake root cause analysis
8. Provide reconciliations for customer accounts relating to regular and ad hoc pricing/ declaration methods.
** WHAT WE ARE LOOKING FOR**🔎
9. 3-5 years of work experience in customer facing role;
10. Preferred experience in an international environment
11. Preferred experience in a service company where contact with customers as well as analysis and attention to detail are a key success factor
12. Worked with objectives, measures and KPIs
13. Native or fluent level ofItalian and English
** WHAT WE OFFER ** 💙
•Hybrid working
•Flexible time management
•Volunteer days – 3
•Annual Bonus
•Annual salary review
•Referral Program
•Career development programs
Remote Type
Hybrid Remote
Skills to succeed in the role
Adaptabilité, Adaptabilité, Améliorations du processus, Assistance client, Coordination des ventes, Développement de talent, Direction inclusive, Engagement avec les parties concernées, Engagement client, Établissement des priorités, Exécution des commandes, Feedback, Gestion de l'expérience client, Gestion des comptes, Gestion des enjeux, Gestion logistique, Innovation, Inspiring Others, Intelligence émotionnelle, Learn From Mistakes, Littératie numérique, Mentorat, Motiver les équipes, Prise de décision fondée sur les données, Réflexion stratégique {+ 1 supplémentaire(s)}
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at