H3Partner Operations Lead IT/ES, Amazon PARP /h3pJoin to apply for the strongPartner Operations Lead IT/ES, Amazon PARP /strong role at strongAmazon /strong /ph3Partner Operations Lead IT/ES, Amazon PARP /h3p1 day ago Be among the first 25 applicants /ppJoin to apply for the strongPartner Operations Lead IT/ES, Amazon PARP /strong role at strongAmazon /strong /ppstrongDescriptionbr/strongAmazon Pickup and Return (PARP) is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help. /ppstrongDescriptionbr/strongAmazon Pickup and Return (PARP) is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.brThe Partner Operations Lead - ITES PARP will lead a team of 6 Sales Operations Manager in ITES in charge of the management of the Amazon Locker fleet. This includes the installation and maintenance of Amazon Lockers, sourcing and importation of goods, supplier management, program OPEX and CAPEX monitoring, cross functional project management and Ops processes continuous improvements. The successful candidate will build and maintain strong relationships with internal and external partners – including service providers, Locker host partners, technology and product management, and the local business development team. The individual must be both analytical and creative, seeking out ways to improve products, processes, and tools, and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.brKey job responsibilitiesbrulliLead and coach a team of 6 Sales Operations Manager spread across Italy and Spain on day-to-day Operations /liliManage the end-to-end installation and maintenance process for Amazon PARP products /liliDrive continuous improvement projects in installation and maintenance processes /liliMonitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed /liliControl program OPEX and CAPEX and drive cost reduction initiatives /liliIdentify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for hardware uptime /liliLead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion /liliPartner with global Partner Operations to innovate on behalf of the business and develop best practices /liliDevelop materials for service providers and host partners /liliReport on daily, weekly, monthly KPIs and projects to senior leadership /liliLead service provider contract negotiations /liliPromote and develop an environment which is receptive and adaptable to business changebr/li /ulstrongBasic Qualificationsbr/strongulliMaster’s degree, with academic focus on engineering, operations management, or similar field /lili5 years experience in Operations /liliat least 1-2 years experience leading Operations team especially day-to-day, reporting, deliverables, coaching and career /liliRelevant experience managing external suppliers and handling Director/C-level negotiations /liliExperience managing multiple priorities in ambiguous environment /liliExperience influencing peers and stakeholders at all levels /liliHighly tech-literate, with ability to learn new systems quickly /liliFluency in English and Italian OR Spanishbr/li /ulstrongPreferred Qualificationsbr/strongulliExperience working within a high-growth, technology company /liliExperience in finance, business management and sales operations /liliKnowledge of SQL, advanced Microsoft Excel /liliSix Sigma or Lean certification /liliFluency in Italian and Spanishbr/li /ulAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.brOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.brbrstrongCompany /strong - Amazon Italia Transport SrlbrJob ID: A3016726 /ph3Seniority level /h3ullih3Seniority level /h3Mid-Senior level /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Distribution, Supply Chain, and Engineering /lilih3Industries /h3Software Development /li /ulpReferrals increase your chances of interviewing at Amazon by 2x /ph3Sign in to set job alerts for “Information Technology Operations Lead” roles. /h3h3IT Omnichannel Digital Applications EComm Project Manager /h3h3Junior System Administrator INTUNE/SCCM/AD /h3h3Monitoring Systems Administrator (Rif. 2025-173) /h3h3Unified Endpoints Administrator - App Packager /h3pWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p #J-18808-Ljbffr