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Global service delivery manager

Parma
Sidel
Delivery manager
Pubblicato il Pubblicato 1h fa
Descrizione

PContract Typebr/br/Permanentbr/br/Countrybr/br/ITALYbr/br/Locationbr/br/Parmabr/br/Your opportunitybr/br/We are seeking a passionate and experienced Service Delivery Manager to join our dynamic team! In this pivotal role, you will have the opportunity to shape and enhance our existing Service Delivery team to align with the evolving needs of the organization. Your primary focus will be to ensure that both our internal resources and external vendors work seamlessly together to deliver an outstanding customer experience. By fostering strong relationships and driving excellence in service delivery, you will play a key role in boosting business engagement and elevating customer satisfaction.br/br/Your Missionbr/br/ /polliCollaborate with and lead the Service Delivery team in defining, deploying and managing the DTT end-to-end Service Delivery process, ensuring that all client services are executed effectively and efficiently. /liliNurture internal stakeholders on culture of Service Governance and Service Delivery Management. /liliDevelop and maintain strong relationships with clients to understand their needs and expectations. /liliCollaborate with internal teams and external partners to ensure resources are allocated effectively for service delivery. /liliMonitor performance against SLAs and implement corrective actions as necessary to ensure compliance. /liliEnsure that systems, procedures, and methodologies are in place to support outstanding service delivery by analyzing third-party as well as internal processes, and creating strategies for service delivery optimization. /liliPrepare and present regular performance reports to stakeholders, highlighting achievements and areas for improvement. /liliLead service delivery meetings with Vendors and internal teams to address issues and identify opportunities for enhancement. /li /olpYour Profilebr/br/ /polliBachelor’s degree in Business Administration, Information Technology, or a related field. /liliProven experience in service delivery management. /liliStrong understanding of service level agreements (SLAs), key performance indicators (KPIs) and Experience Level Agreements (XLAs). /liliStrong understanding of Service Desk, Infrastructure Operations and AMS processes and services. /liliEffective communication and interpersonal skills, capable of engaging with stakeholders at all levels. /liliRelevant certifications, such as ITIL, would be advantageous. /li /olpIf you are ready to make a meaningful impact and lead a team towards success, we would love to hear from you! /p #J-18808-Ljbffr

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