We are seeking a Customer Experience & Community Manager who will lead customer communication across all digital channels while also managing our physical retail store in Assisi. This role expands beyond traditional customer service and focuses on community engagement, influencer coordination, and brand interaction. The successful candidate will ensure every interaction with the brand—online or in person—reflects our commitment to quality, creativity, and customer care. This role will work closely with the Owner, Marketing Strategist/CMO, Shopify Operations Manager, and creative team.
In this role, you will become one of the main voices of the brand, helping cultivate a strong and authentic relationship with our global community of artists, creators, and watercolor enthusiasts. You will manage conversations with customers across multiple channels, support community engagement initiatives, and contribute to building a welcoming and inspiring environment for both online and in-store visitors.
The role combines digital communication, community building, and retail experience. While much of the interaction will take place through email and social platforms, the position also includes managing daily operations of our Assisi retail store, where customers can experience our products firsthand and connect with the creative spirit of the brand.
Because our audience is international, excellent English communication skills are essential. Candidates should be native English speakers, bilingual, or have near-native professional fluency in English, with the ability to communicate clearly, professionally, and warmly with customers worldwide.
A. Gallo Colors SRL
Website: www.agallocolors.com
IG: @agallocolors
Job Type: Full-time
Pay: €1,300.00 - €2,000.00 per month
Work Location: In person