PQuality Customer Success Specialist page is loadedh3Quality Customer Success Specialist /h3Apply locations Caponago posted on Posted 30+ Days Ago job requisition id JR-0000100846pPassionate about driving results? Be ready to leave your mark. /ppAt Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do. /ppDiscover extraordinary* every day. /ppbPurpose and main priorities of the role: /b /ppThe purpose of this role is to ensure seamless and customer-focused management of quality-related claims, acting as a key interface between the customer and internal teams. This role requires a proactive approach to problem-solving, root cause analysis, and continuous improvement, with the goal of enhancing customer satisfaction and aligning with company quality standards. The position also plays a strategic role in monitoring KPIs and driving cross-functional collaboration to resolve issues efficiently and sustainably. /ppbYour responsibilities will include: /b /pulliYou will manage and monitor customer claims, ensuring that the claim process is aligned with Group policies and procedures and keeping the customer informed at all levels of the process. /liliYou will Understand the customer and end users’ problems and work with the production team or other relevant teams to investigate claims to determine root cause and corrective/preventative actions, coordinating customer returns, monitoring claim trends. /liliYou will Participate in customer meetings related to quality issues to understand the problem and deliver solution in a timely matter. /liliYou will Interface with Customer Service, Commercial aiming to satisfy the customer´s needs at its best. /liliYou will Manage KPI´s reporting in line with company standards /li /ulpbWho we are looking for: /b /pulliExcellent problem solving, organization and communication skills for building strong relationships with internal and external functions (spoken and written). /liliStrong analytical skills and problem-solving capabilities. /liliKnowledge of quality tools. /liliStrong relational skills and capability to collaborate with the different functions of the plant. /liliKnowledge of IT tools / Microsoft office package. /liliResult orientation, and customer-centric approach. /liliLanguages:English /li /ulpbWhy you can't miss this opportunity /b /ppYou will be able to actively contribute to the ambitious goals that Fedrigoni is achieving in becoming the global industry leader, by ensuring accuracy of records and reporting on collection activity. Being part of Fedrigoni Group means joining an organization with Italian roots that operates all over the world and becoming part of a story that has looked to the future since 1888. /ppbWhat You Can Expect From Our Selection Process /b /ppYou will meet the HR Business Partner, Team leader Customer Success Italy and EU Quality Customer Success Director. /ppbReady to start your exciting new journey with us? Come Discover Extraordinary* Every Day. /bbrWe are happy to make any reasonable adjustments to the recruitment process to accommodate your needs.brWe are committed to ensuring that every person feels connected, that their uniqueness is valued and celebrated and that everyone feels that they belong. This is why providing our people with a flexible and welcoming work environment is one of our top priorities.brLearn more about life at Fedrigoni: /ppBased in: (Caponago, Italy) /p /ph3About Us /h3piFrom the very beginning, our Group has been deeply immersed in the vibrant world of specialty papers, drawn to their exceptional performance and stunning visual appeal. /i /ppiToday, Fedrigoni has become synonymous with unparalleled excellence in premium papers and self-adhesive materials, serving the diverse fields of packaging, labels, graphics, art drawing, publishing, printing, RFID, brand protection. /i /ppiAt our core, we embody the ethos of "Making Progress," where we wholeheartedly embrace the pursuit of daily improvement. By reimagining our practices and fostering collaboration throughout our ecosystem, we strive for genuine sustainability. /i /ppiThis privilege is one we joyfully share with our esteemed customers: the opportunity to transform your visionary ideas into tangible reality. Together, we embark on an extraordinary journey where imagination knows no limits. Join us in shaping a world where innovation thrives and where you can bDiscover Extraordinary every day! /b /i /p #J-18808-Ljbffr