Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support.
We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.
In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.
Job Responsibilities
* Provide face‑to‑face IT support to users.
* Install, move, and de‑install hardware.
* Diagnose issues related to PCs, laptops, printers, scanners, and other personal hardware.
* Perform system and application change testing.
* Prepare scripts in Microsoft Windows 11, 10 and Microsoft Office 365 environments.
* Support small projects related to new hardware or software installations.
* Install software, patches and updates using Microsoft SCCM.
* Deliver a high level of customer service and hands‑on support.
* Suggest improvements and provide feedback on new products and services.
* Build effective working relationships with team members and business users.
Job Requirements
* Bachelor's degree in technical discipline (e.g., Engineering, Computer Science, Information Technology, or related field) preferred.
* At least 1-3 years of experience in a technical ICT environment.
* Experience in a manufacturing‑based organization preferred.
* Good knowledge of End User Microsoft platforms:
o Active Directory/ Entra ID
o Microsoft Office
o SCCM/Intune
* Previous experience with ticketing tools and Ticket Management Software (ITSM Tool).
Soft Skills
* Planning and organizing;
* Attention to detail;
* Problem solving;
* Customer service skills;
* Interest in technology.
Language Proficiency
* Italian: Excellent written and spoken proficiency - mandatory
* English: Upper‑intermediate written and spoken proficiency - mandatory
Desired Qualifications
* Knowledge of End User Workspace platforms (discovery, asset management, client management).
* A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role.
Work Conditions
* Working hours: 40 working hours per week
* Contract type: Permanent contract
* Working setup: 100% onsite
What We Offer
* Salary starting with 26000 EUR gross/year, depending on seniority level. The final salary offer will be determined based on gender-neutral, objective criteria, such as, but not limited to the experience and seniority level required for the role, as outlined in the job description. This will be further assessed during the technical interview.
* Collective Bargaining Agreement (CBA) applied: Terziario Commercio
* Meal vouchers of 8€ per worked day.
* Medical insurance
* Special referral bonuses for recommending your friends.
* Possibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists.
* Opportunities for professional development in a stable multinational environment.
* Exposure to an international environment as part of a multicultural team spread across Europe.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
#J-18808-Ljbffr