OverviewCustomer Service Specialist (Responsabile Customer Service) with a minimum of 5 years' experience in a customer-facing role within industrial or B2B contexts.
The position is based in Presezzo/BG, Italy and reports to the Commercial Director.
You will coordinate sales, production, and logistics to deliver a high-quality service experience for existing and new clients.ResponsibilitiesEnter orders and manage quotations in the ERP system, ensuring accurate status updates and customer communication.Control and update price lists, handle non-conformities and support sales administration.Act as the primary point of contact for clients, providing support and resolving queries via phone, email, and other channels.Coordinate transport planning, monitor delivery times, and collaborate with logistics and production teams.Lead proactive sales initiatives with existing customers and identify potential new business opportunities.Maintain and update customer data in the CRM, generate reports for the management, and contribute to continuous improvement of processes.QualificationsBachelor's degree or equivalent professional experience.Fluent Italian and competent English (C1/C2 preferred, at least B1).
Minimum five years' experience in a Customer Service or back-office sales role, with strong knowledge of ERP/CRM software.Excellent communication, problem-solving skills, and the ability to multitask in a fast-paced environment.
Proactive attitude, attention to detail, and a customer-first mindset.Benefits & ConditionsFull-time, 40 hours a week (Monday-Friday).
Direct employment with Gi Group Holding, with annual salary to be defined by experience.Opportunity for career growth within a multinational group and exposure to international clients.ApplicationSend your CV and a brief cover letter outlining why you are the ideal candidate for this role.Equal OpportunityGi Group Holding and its subsidiaries are equal opportunity employers.
All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status.
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