Ph3Who are we? /h3 pAt Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life‑changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. /p h3Job Description /h3 pWe are currently seeking a bManager IT End User Services, Southern Europe /b to join our dynamic team in bPiove di Sacco (PD), Italy /b.br/Management of IT site support team as part of EMEA End user services team. Planning and execution of annual IT operational plan and budget. Identifying, developing and implementing cost‑effective solutions in line with organizations strategic vision. Participation and leading of local and regional projects focused on implementation of new services and technologies. Providing operational support, technical expertise, training and guidance to End users and IT site support team. Definition and improvement of policies, standards and procedures to achieve optimal End User Services operations.br/This role reports to Director of EMEA IT End User Services. /p h3What kind of work will you be doing? /h3 ul liManagement of IT site support team as part of EMEA End user services based on the globally defined Service Level Agreements. /li liPlanning and execution of annual IT operational plan and budget. /li liIdentifying, developing and implementing cost‑effective solutions in line with organizations strategic vision. /li liParticipation and leading of local and regional projects focused on implementation of new services and technologies. /li liProviding technical expertise, guidance and training to End users and IT site support team. /li liDefinition and improvement of policies, standards and procedures to achieve optimal End User Services operations. /li liCo‑operation with other IT departments (Security, Networking, Hosting, Messaging, Identity etc.) ensuring successful and uninterrupted services delivery to end users. /li liVendor negotiations and contracts management. /li liProviding 2nd 3rd level of IT site support /li liDefining requirements, procurement, configuration and maintenance of all IT related hardware and software (end user computers, mobile devices, accessories, networking devices, presentation equipment etc.). /li liPlanning and execution of activities related to office startups and relocation projects. /li liMaintaining professional and technical knowledge through corporate training. /li liResponding to local business requirements by proposing and defining solutions in‑line with global IT policies. /li liHardware Software inventory management /li liActive Directory Server administration /li liDeployment of various global security solutions and initiatives. /li liSupervision and maintenance of secured network rooms. /li liOn call for critical on‑site events as first responders. /li /ul h3What will make you successful? /h3 ul liTechnical skills: ITIL/ITSM practices, SLAKPI tracking, Assets lifecycle mngmt, Vendors Contracts mngmt, Project management basics, Windows end‑user environment, Intune, SCCM, AD, Office365 /li liSoft skills: Clear written and verbal communication, Stakeholder mngmt, Conflict handling, Decision making, Team leadership and coaching, Change communication, Cross‑cultural collaboration, Time and priority mngmt /li liCore competencies: Problem solving, Analytical thinking, Attention to detail, Initiative and ownership, Risk and impact assessment, Continuous improvement, Accountability /li liActive English /li liBonus related certifications educations /li /ul h3Travel Requirements /h3 p25% /p h3Core Principles /h3 pSafety. Integrity. Respect. Teamwork. Diversity Inclusion. /p h3Strategic Priorities /h3 ul liCustomer Focus /li liOperational Excellence /li liHigh‑Performance Culture /li liInnovation /li liFinancial Strength /li /ul h3Behaviors /h3 ul liOwn It /li liAct With Urgency /li liFoster a Customer‑First Mindset /li liThink Big and Execute /li liLead by Example /li liDrive Continuous Improvement /li liLearn and Seek Out Development /li /ul h3Work Authorization /h3 pVertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1, H‑1, H‑2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. /p h3Equal Opportunity Employer /h3 pWe promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. /p /p #J-18808-Ljbffr