At Splendido, A Belmond Hotel, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino.
Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.
Become part of a caring team of professionals striving for excellence.
At Belmond, we look for effortlessly engaging characters, whose personality, humor, and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
We are looking for an Assistant Executive Housekeeper to support our Housekeeping operations.
The Assistant Executive Housekeeper will assist in overseeing the housekeeping operations across all areas of the hotel.
This role requires a strategic leader capable of ensuring the highest standards of cleanliness, hygiene, and aesthetic appeal are consistently maintained.
The ideal candidate will excel in managing teams, developing and implementing housekeeping protocols, and ensuring compliance with health and safety regulations.
Additionally, this role involves coordinating the efforts of housekeeping staff to achieve optimal operational efficiency.
Main Duties & Responsabilities Housekeeping Operations SupervisionAssist in supervising housekeeping operations in all areas of Hotel Splendido
Ensure the hotel maintains the highest standards of cleanliness, hygiene, and aesthetic appeal
Personnel Management and TrainingSupport the training and management of housekeeping staff to ensure they provide top-level services while adhering to company policies
Conduct regular performance evaluations of staff and provide constructive feedback to support their professional development
Develop and implement training programs for new hires as well as ongoing training for existing staff
Standard Operating Procedures (SOP)Help establish and enforce standard operating procedures (SOPs) for cleaning and maintenance tasks to ensure consistency across all areas of the hotel
Monitor daily operations to ensure all housekeeping activities are carried out efficiently and promptly
Maintenance of Hotel AreasEnsure guest rooms, public areas, back-of-house areas, and grounds are maintained according to established cleanliness and quality standards
Coordinate with other departments such as maintenance, front office, and laundry services to ensure seamless operation
Budget and Inventory ManagementAssist in preparing annual budgets for the housekeeping department in collaboration with financial managers
Manage inventory levels of cleaning supplies, linens, uniforms, equipment, etc., ensuring adequate stock while controlling costs
Negotiate contracts with vendors to secure quality products at favorable pricing
Quality Assurance and Complaint ResolutionImplement quality assurance measures to regularly inspect facilities for cleanliness and maintenance issues
Address any guest complaints regarding housekeeping service promptly and efficiently
Updates and InnovationStay updated on the latest trends in cleaning technology and sustainability practices to continually improve service delivery
Promote environmentally friendly cleaning practices throughout all operations under supervision
Compliance and SafetyEnsure compliance with all local laws regarding health and safety in hospitality settings
Develop risk assessment strategies for housekeeping tasks to minimize accidents or injuries among staff members
Communication and ReportingMaintain clear communication channels between the housekeeping department and upper management
Provide regular reports on key performance indicators (KPIs), challenges faced, solutions implemented, and suggestions for operational improvements
RequirementsExtensive experience in luxury hotel housekeeping management
Bachelor's degree in Hotel Management or a relevant field preferred
Demonstrated leadership skills with a track record of developing high-performing teams
Strong organizational skills with an ability to multitask efficiently in a fast-paced environment
Excellent communication skills both verbal and written
Proficient in English and Italian
Solid experience and knowledge of Leading Quality Assurance (LQA) standards
BenefitsWe offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 2, Assistant Restaurant Manager;
Start date: April/May **** to End date: November ****, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path;
Monthly gross salary around *****€ + separate payslip for 13°,14° and TFR;
Welfare incentive based on quality goals;
Accomodation in double room our staff house including breakfast;
Bus ticket as agevolazioni for the contract period;
Staff cantine;
Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.
About BelmondSince ****, Belmond has been a pioneer in luxury travel, spanning 24 countries with 46 exceptional properties.
Our legacy is built on authenticity, craftsmanship, and the desire to create meaningful, lasting memories for our guests.
As part of LVMH Moët Hennessy Louis Vuitton, we are committed to excellence in everything we do, from the guest experience to our dedication to sustainability and community.
Join us in our journey to redefine the future of luxury, where tradition and innovation meet to create unforgettable moments.
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