Senior Operations Manager, Hub Delivery Expansion & Capacity Management Lead
Amazon seeks a Senior Operations Manager to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation delivering to customers. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and in the most cost effective way as possible and we are expanding rapidly in Japan.
Key Responsibilities
The Hub Delivery Expansion & Capacity Management Lead is accountable for driving partner acquisition strategy, Sales team expansion, and network capacity optimization to meet growing operational demands. The Lead will lead the end‑to‑end aspects of partner onboarding, tracking and reviewing, utilizing technologies like Hugo and CTO for optimal location and partner selection. The position requires close collaboration with the Hub Delivery Program team to execute partner acquisition strategies while ensuring alignment with marketing initiatives and Sales member hiring timelines. The role demands strong leadership skills in scaling the Sales team, including hiring of other role members, and out‑of‑the‑box thinking to build the talent pool and create structured training modules for Sales & other functions. Stakeholder management will be a key prerequisite, liaising with multiple program, planning and vendor teams. Capacity planning for high‑volume events will be a critical responsibility, building driver’s capacity, bonus structures, partner communication templates, and leading peak planning initiatives.
About the team
Business Strategy and Planning – Operations – AMZL department – Amazon Hub Delivery Program in Japan – Shinagawa, Tokyo office
Qualifications
* Bachelor’s degree or relevant experience
* 10+ years of Operations experience (supply chain, logistics, transportation, manufacturing, retail, etc.)
* Experience to lead/manage a team of 10+ people and develop them
* Business level English
Preferred Qualifications
* Strong operations experience in a fast growing company/industry
* 15+ years of Operations experience (supply chain, logistics, transportation, manufacturing, retail, etc.)
* Previous experience leading a rapid expansion plan
* Proven record of delivering multi programs on time
* Excellent communication skills
* Business level of Japanese
* Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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