Overview
Tata Consultancy Services (TCS) is looking for a Desktop Support Engineer in Mogliano Veneto for one of our top clients, a major player in the Finance market.
This role is responsible for maintenance of company end-user equipment and provide technical support for various application and network issues.
As a Desktop Support Engineer, the employee will also work with senior IT engineers on complex technical issues and assist with IT projects (on Workplace changes) as necessary.
Responsibilities
* Support a diverse group of energetic users with varying levels of technical expertise and requirements;
* Provide both desk-side and remote support to end-users;
* Maintain Thin Client, Laptops, Mobile phones and focusing on functionality, end user experience, and efficient problem resolution;
* Install & troubleshoot end user equipment including : Computer hardware, Microsoft & third-party Software and Insurance applications (if need be), Mobile devices, Desk phones and printers;
* Manage and maintain conference room equipment;
* Creating / updating required technical documents for maintaining knowledge repository;
* Perform tasks related to onboarding and termination including configuring Laptops, Thin Clients, mobile phones, registering SIM card, account creation and access authorization based on provided policies;
* Manage and monitor the IT Support ticket queue.
Requirements
* Hardware / Software and Remote Support;
* End-user technologies;
* Good knowledge with Windows registry;
* Ability to troubleshoot software / hardware issues and provide timely resolution.
Advantages
* knowledge of ServiceNow.
Why choose TATA?
TCS is a company leader in the Consultancy Services sector, and our primary goal is to grow, offering stability and possibilities to all our employees.
Our offer includes
* multinational work environment
* competitive offer and benefits
* flexible and agile work environment
If you are ambitious, passionate with new technology and digital transformation, we look forward to receiving your application!
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology and Consulting
Industries
* IT System Operations and Maintenance
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