Overview Title : IT Desktop Support Specialist Location : 04011, Aprilia, Latium, Italy Duration : 12 months - Extendable Language : Italian (mandatory) The Band 2 – Desktop Technician will provide day-to-day local and remote desktop support, handle inbound calls, troubleshoot issues, and document resolutions in the ticketing system. The candidate will also engage with supervisors / managers for escalation handling and ensure operational consistency. The role covers break-fix support, fault diagnosis, and resolution across hardware, software, and applications. Responsibilities Provide day-to-day desktop support and remote assistance; manage inbound calls and document resolutions in the ticketing system; escalate to supervisors/managers as needed to ensure operational consistency. Deliver break-fix repair, fault diagnosis, and resolution across hardware, software, and applications. Skills and Qualifications Provide first / second-level contact and problem resolution for customer issues. Work with third-party vendors to remediate complex AV issues. Maintain timely communication and update ticket status for reported incidents. Install, upgrade, support, and troubleshoot Windows OS (XP, 7, 8.1, 10), Microsoft Office (2010 / 365), Cisco Jabber, and authorized applications. Provide basic support for Mac OS users. Install, upgrade, support, and troubleshoot printers, desktops, laptops, and peripherals. Perform preventive and remedial maintenance on IT hardware and devices. Troubleshoot network connectivity, workstation hardware, and software issues using diagnostic tools. Basic understanding of Networks, Servers, Audio / Visual, Smart Devices, and Telecoms. Work flexibly in a project-based environment and collaborate with team members. Perform other duties as assigned. Strong knowledge of Windows 7–10, Active Directory, GPOs, MS Office 365, PC hardware, enterprise antivirus, and helpdesk ticketing systems. Experience with mobile device management (iOS, Android), enterprise encryption, and Windows device management. Ability to multi-task, prioritize effectively, and meet SLAs. J-18808-Ljbffr