Dependent on the assignment the tasks include the following:
1. Providing clarifications, remedies, and tips to customers on the pool unit return process
2. Monitoring, reporting, and carrying out periodic reviews and/or audits within the internal ERP on the inventory and equipment entries of pool units
3. Improving the general return processes to reduce and/or prevent the increase of pool unit stock,in collaboration with the inbound supply chain
4. Managing the KPI reports, analysing the return process, and establishing and fulfilling performance dialogues with customers
5. Advising, guiding, and supporting process interfaces
6. Identifying potential critical points or improvements in existing services by providing all necessary information for proactive input to the Customer Service Italy Team Leader
7. Working with various systems such as SAP, t/track, etc.
The ideal Pool Balancing Specialist should meet the following requirements:
8. Degree in a relevant field is required
9. Proficiency in English and Italian is required
10. Good knowledge in Microsoft Office and SAP is required
11. Previous customer service experience, particularly in the aviation
12. Responsiveness, dynamism, flexibility in caring out assigned tasks
13. Attention to quality of work and reliability
14. Ability to prioritize activity assigned
15. Cooperation skills
16. Effective communication at every organizational level
17. Service / Customer Orientation
18. Building relationship based on trust with internal and external customers
19. Problem solving of internal and external customers issues