Air Operations Controller, Amazon Air Network Control Center Job ID: 3157459 | Amazon.com Services LLC Amazon Air’s Network Control Center (NCC) is seeking an Air Operations Controller. This role protects our customers’ interests by facilitating the safe, compliant, and on‑time operations of Amazon’s dedicated fleet of aircraft. Air Operations Controllers are relentless problem solvers who proactively seek out and eliminate potential opportunities for network disruption, manage network capacity, and manage inventory levels for Unit Load Devices (ULDs) and bags across our expansive global operations. They support leadership by recommending process improvements that enhance safety, reduce cost, and improve overall effectiveness. The NCC is a 24/7 operation and requires willingness to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. Eligibility Requirements
Unescorted access privileges to airport security identification display areas (SIDA); eligibility limited to individuals who pass a security screening required by the FAA, DHS, and TSA (as applicable). Must secure appropriate airport authority and/or US Customs security badges, if applicable.
Drug Test Requirement
This safety‑sensitive position is subject to mandatory pre‑employment and, where permitted, post‑hire drug testing.
Key Job Responsibilities
Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues. Monitor inbound and outbound customer package movements and elevate issues as required to protect the flight schedule. Develop and execute effective service recovery plans when necessary. Liaise with AIR’s air carriers, ground handlers, and other service providers to facilitate on‑time operations. Continuously assess and communicate the operational status of all assigned flights and/or gateways. Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation. Partner with stakeholders to resolve irregularities, disruptions, cancellations, extended delays, or other impactful issues. Escalate significant issues to NCC Air Operations Managers for visibility and resolution. Monitor and manage AIR network capacity. Monitor and manage capacity of ULDs and bags across the AIR network. Support leadership by analyzing data, preparing reports, and providing other relevant information for operations meetings or executive leadership briefings. Work variable shifts which include days, nights, weekends, and holidays; travel up to 10% of the time.
Basic Qualifications
2+ years of program or project management experience. 1+ year of supply chain experience. Bachelor’s degree or equivalent. 3+ years of experience in Transportation Operations Management, Logistics Management, Contingency Management, Aviation Operations Management, Meteorological forecasting and reporting, or Network Control Center Operations Management. Alternative qualifications: 6 years of aviation‑related military experience, 2 years of Amazon experience, or relevant FAA licenses/certificates plus 5 years of experience (FAA Commercial Pilot License or greater, FAA Aircraft Dispatcher License, Air Traffic Control Certificate, Air Frame and Power Plant License).
Preferred Qualifications
Master’s degree or equivalent. 3+ years of driving end‑to‑end delivery and communicating results to senior leadership. 3+ years of driving process improvements. Experience in stakeholder management involving multiple stakeholders at varied levels of an organization. Ability to work independently in a high‑pressure environment. Ability to exercise sound judgement where clear guidelines may not exist. Proficiency with Microsoft Office suite.
Benefits The base salary range for this position is USD 64,200.00 – 96,200.00 annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D), optional Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. Equal Employment Opportunity Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr