ResponsibilitiesPossiede le competenze, l'esperienza e la determinazione necessarie per avere successo in questo ruolo? Lo scopra qui sotto.Manage technical support phone lines and respond to customers’ questions and concerns.Provide first and second-level support to customers by phone and email.Diagnose and troubleshoot technical issues remotely to find solutions.Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively.Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions.Take part in quality improvement projects and help enhance our service offerings.Occasionally visit customers on‑site to gain hands‑on experience and support sales activities.QualificationsEducation: Master’s, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.Excellent technical product knowledge and remote troubleshooting skills.Experience in a pathology laboratory or similar environment is preferred.Proficiency in computer and software applications.Fluency in Danish and English is required; native Danish speaker who lives or has lived in England. Additional languages (Dutch, Finnish, French, German, Italian, Norwegian, Spanish, Swedish) are a plus.On a personal level, you possess great problem‑solving and analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication and interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.Benefits and Working ConditionsPosition can be remote, hybrid or office based.Comprehensive training and development opportunities to help you excel in your field, starting with an onboarding program.A dynamic environment focused around deli