Overview
We are recruiting on behalf of our client, a world leader in outsourcing delivering customer and technical support and content moderation. It operates in many European markets, including Portugal. Location: Lisbon, Portugal. Easy online recruitment process.
Phone call and video interview will be conducted as part of the process.
About the project
You will be responsible for identifying, reviewing, and resolving issues related to an e-commerce platform. When required, you will escalate more complex cases to ensure timely and effective resolution. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Responsibilities
* Handle both inbound and outbound customer calls.
* Investigate and resolve issues reported by buyers, sellers, customers, or creators, including order and logistics inquiries.
* Review reported issues within agreed turnaround times and quality standards.
* Escalate complex or unresolved cases according to company procedures.
Qualifications
* Fluency in Italian (C2 level).
* English at B2 level.
* Ability to communicate clearly and effectively.
What you will gain
* Standard salary: 1000 € gross
* Performance bonus (gross): 100 € × 11
* Welcome bonus: 2000€
* Health insurance
Note: EU citizenship or full working rights in Portugal are required.
Are you ready to embark on a new journey in your career? Apply today!
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