Back Office and Quality Specialist - Stage
hlpy, born in 2020, is a roadside assistance company founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution 🚀
What started as a bold idea in Italy quickly expanded to France and Spain, and as of September 2024, we are proud to announce our entry into Germany! This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe— and beyond.
This role involves and supporting the manager in managing the operational back office and ensuring the quality of our services. The ideal candidate will be organised, proactive, and committed to delivering high-quality customer service.
Key Responsibilities:
* Reducing the time taken to close missions within 48 hours (follow up) and within the following days (task)
* Verification of arrival on site and delivery to destination
* Tracking and management of cases awaiting destination
* Complaints or critical case management raised by BPs
* Search Garages
* Monitoring communications with strategic BPs (e.g. Arval in Italy, Hertz in France), on dedicated boxes
The ideal candidate will have:
* High school diploma (preferably in technical, administrative, or business fields) or a Bachelor’s degree;
* Good familarity with digital tools, basic use of CRM and Microsoft Office
* Excellent communication skills both wrtitten and verbal
* B2 Level of English
* Previous experience in the automotive sector in similar role is a plus
Contract: Start with an Internship of 6 months.
Salary: 800 €
Your Journey in hlpy
Our team comprises a wide range of skills and experiences: we constantly encourage all our professionals and collaborators to explore new opportunities for growth and development.
We believe that promoting an environment where individuals can experiment and expand their horizons not only increases personal satisfaction but also strengthens our collective success.
Please send you CV in English