Sales and Service Manager
We are seeking an experienced professional to oversee all aspects of our room division operations. The ideal candidate will be responsible for managing a team of hospitality professionals, ensuring seamless guest experiences, and driving revenue growth.
Responsibilities:
* Lead, train, and develop the Front Office, Guest Relations, Concierge, Doorman/Porter, Housekeeping, and Maintenance teams.
* Evaluate guest satisfaction, monitor service levels, and implement improvements.
* Set departmental targets, work schedules, and budgets while identifying cost control opportunities.
* Maintain effective communication between departments, fostering a collaborative work environment.
Requirements:
* Prior experience in luxury hotels with proven managerial abilities.
* Strategic planning, decision-making, and people management skills.
* Exceptional customer service, interpersonal, and communication skills.
* Fluency in English and Italian languages, both oral and written.
* Proficiency in Microsoft Office applications.
Location: Tuscany, Italy
Job Description Format:
Role Overview
This is a leadership position that requires strong organizational and problem-solving skills. The successful candidate will have previous experience in hospitality management and a proven track record of delivering exceptional results.
Key Responsibilities
* Main Responsibilities: Lead and manage the Room Division team, ensuring excellent guest experiences and high-quality services.
* Service Quality: Monitor and evaluate guest satisfaction, implementing improvements to enhance overall service quality.
* Team Management: Train, develop, and support the Front Office, Guest Relations, Concierge, Doorman/Porter, Housekeeping, and Maintenance teams.
Requirements
To succeed in this role, you must have:
* Prior experience in luxury hotels.
* Proven managerial abilities, including strategic planning, decision-making, and people management.
* Excellent customer service, interpersonal, and communication skills.
* Fluency in English and Italian languages, both oral and written.
* Proficiency in Microsoft Office applications.