Ph3Freelance Global Service Delivery Manager - 6-12 Month Contract /h3pWe are looking for an experienced Service Delivery Manager to join our client on a 6-12 month freelance contract. This is a fantastic opportunity to play a key role in shaping and strengthening their global service delivery function, ensuring smooth collaboration between internal teams and external vendors while driving service excellence across the business. /ph3Contract Details /h3ullibDuration: /b 6-12 months (freelance contract) /lilibLocation: /b Travel required to Parma, Italy (on-site presence during key phases) /lilibStart Date: /b ASAP /li /ulpThis role will require regular travel to Parma, Italy, with flexibility on-site as needed. /ph3Key Responsibilities /h3ulliLead and develop the service delivery function to align with evolving business needs. /liliOversee the end-to-end delivery of IT and digital services, ensuring efficiency, compliance, and high customer satisfaction. /liliFoster a culture of service governance and continuous improvement. /liliCollaborate with internal stakeholders and external partners to ensure resources are allocated effectively. /liliMonitor performance against SLAs and KPIs, driving corrective actions where necessary. /liliAnalyse third-party and internal processes, creating strategies for optimisation. /liliPrepare and present performance reports to leadership, highlighting achievements and areas for improvement. /liliLead service delivery meetings with vendors and internal teams. /li /ulh3Ideal Profile /h3ulliProven experience in Service Delivery Management within a global organisation. /liliStrong knowledge of SLAs, KPIs, XLAs, and ITIL-based processes. /liliUnderstanding of Service Desk, Infrastructure Operations, and AMS services. /liliExcellent communication and stakeholder management skills. /liliRelevant certifications (e.g., ITIL) would be an advantage. /liliAbility to operate in international, multicultural environments. /li /ulpIf you're a Service Delivery professional who thrives in dynamic, global environments and you're open to working in Italy, we'd love to hear from you. /p /p #J-18808-Ljbffr