Overview
The Hotel
Following two years of extensive renovation, the historic Albergo Italia reopens under the new name Le Graal Cortina, part of the luxury collection “Le Graal.”
This 5-star luxury hotel, featuring a contemporary and sophisticated design, aims to offer guests a unique and memorable hospitality experience through impeccable, empathetic, and spontaneous service. The goal is to create a welcoming and refined atmosphere where every guest feels valued and pampered. The primary objective of the team is to excel in every aspect of the guest experience—from warm welcomes and personalized attention to the high quality and uniqueness of dining and wellness services.
Job Description
Our Housekeepers are responsible for cleaning and servicing Guests’ rooms in order to provide a truly pleasant and comfortable experience. They ensure that all suites and rooms are inviting and perfectly clean and also address all Guests’ queries politely and knowledgeably.
Our Housekeepers synergically collaborate with the Public Spaces attendants, HSK porters and Laundry team, the Butlers, the Front Office and the Maintenance staff under the supervision of the HSK Manager, and Assistant HSK Manager.
Key Responsibilities
* Clean assigned Guests’ suites and rooms according to standards established by the Hotel: making the bed, dusting the room and furniture, replenishing guest room and bath amenities and supplies, cleaning the floors, windows and bathrooms and vacuuming the carpets.
* Restock beverages and food items in the mini-bar.
* While cleaning the room, verify that all is in proper condition and order of functioning and report to the Floor Supervisor any items that need repair.
* Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of HSK offices, wardrobes, equipment and pantries.
* Keep informed of Hotel products and services knowledge to answer Guests’ questions.
* Answer all Guests’ questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the Floor Supervisors to handle.
* Support Guests when requested (i.e. following the Lost & Found procedure).
* Verify the physical status of the linens, towels and equipment and update the Floor supervisor of any discrepancies found by reporting timely any technical issues and maintenance needs.
* Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to Guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.
* Carry out HSK porters’ services when required (e.g., delivery of linen, processing laundry orders).
* Additional responsibilities and tasks can be added at any time according to the needs of the business and the Hotel.
* Follow Hotel security guidelines and comply with Hotel’s health and safety and hygiene policies and procedures.
Qualifications
* Previous luxury hotel-related experience as Housekeeper is preferred.
* Knowledge of Hotel procedures and code of conduct.
* Ability to anticipate and focus attention on Guests’ needs, being professional and welcoming.
* Constant attention to personnel grooming and hygiene standards.
* Fully understands the difference in guest levels (VIPs) and Rooms and Suites’ Categories.
* Ability to work well under pressure.
* Familiarity with cleaning equipment and supplies as well as proper cleaning techniques, equipment and chemical usage.
* Good organizational skills with the ability to prioritize tasks and manage time effectively.
* Constant attention to details and strong commitment to maintaining cleanliness and hygiene standards.
* Flexibility to work different shifts, including weekends and holidays, as required.
* Physical stamina and ability to perform repetitive tasks, including lifting and carrying heavy objects, standing, bending, and kneeling for extended periods.
* Good communication skills to interact with Guests, HODs, colleagues and supervisors always in a professional and courteous manner.
* Ability to work independently and as part of a team in a fast-paced environment.
* Basic knowledge of health and safety regulations related to housekeeping operations.
* Ability to communicate, understand and follow instructions in Italian and English.
* Legal right to work in Italy.
The selection will take place after reading the information notice according to Art. 13 EU Reg. 679 / 2016. Please read it on the website
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