Customer Care Specialist - Direct Consumer (English Native Speaker) STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are curious, trend-aware, inspiring, and visionary—just like our customers. Join our team for interesting work in an expanding company where your ideas can make a difference. As a Customer Care Specialist for Direct Consumers in the UK (m/f/d), based at our HQ in Castelfranco Veneto, you will be part of the Customer Care Centre, handling end-consumer inquiries across various contact points. Key Responsibilities Provide pre-sales support via phone, email, and live chat to assist customers in selecting suitable products and enhance their buying experience; Offer post-sales support through phone, email, and live chat to check order statuses and resolve issues related to orders or products, coordinating with warehouse and couriers as needed; Manage B2C contacts on various marketplace platforms, meeting KPIs; Process product returns and replacements; Handle complaints and claims efficiently; Report and communicate issues to relevant company departments. Qualifications Advanced proficiency in English, both spoken and written; mother tongue level required; Fluent in German/French and Italian is a plus; Previous experience in customer service roles; Good PC skills; SAP/SALESFORCE knowledge is preferred; Strong communication and listening skills; Empathy and problem-solving abilities. Mindset and Skills Service-oriented mentality, especially towards private customers; Sales aptitude and reliability; Effective communication across various channels; Structured, organized, capable of managing complex processes. Interested? Explore our values here ! Applicants must submit their applications with GDPR authorization (EU Reg. 679/2016). The recruitment process is open to all genders (D.lgs. 198/2006). Additional Details Seniority level: Entry level Employment type: Full-time Job function: Sales and Customer Service Industry: Manufacturing J-18808-Ljbffr