Akeneo is a global leader in Product Experience Management (PXM) and Product Information Management (PIM) solutions that help merchants and brands deliver a compelling customer experience across all sales channels, improve product data quality and simplify product catalog management. At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humility, Benevolence, Openness, Innovation and Beer (aka. comradery)! We want our people to help us grow and to grow with us, and that’s why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business and the company. Let our intrepid three-headed mascot ZiggyTheHydra welcome you into her world and join us at Akeneo! Learn more about who we are as an employer and about our Culture and Values via our Career page. Job description: The Business Consultant is a key role in the Professional Services organisation, tackling complex business challenges from customers and helping them see value out of their investment in Akeneo. Key Responsibilities: - Guide customers through their implementation of Akeneo, making recommendations to simplify their workflows and improve data governance using Akeneo's technology. - Lead on-site and remote workshops with customers and partners to ensure business objectives are clear and projects are started with a solid foundation. - Train customers and partners on Akeneo key principles and best practices. - Work collaboratively with other members of the professional services and customer success organisations to ensure successful customers. - Become a functional expert of all Akeneo technology to be able to proactively identify risks and effectively assist customers. - Work with partners to provide functional recommendations based on customer use cases and business requirements. - Contribute to Akeneo’s implementation methodology and help improve how we work with customers. Qualifications: - Fluent in Italian and English. Fluency in French would be a plus. - You have 3 years of professional services or software implementation experience. - You are passionate about customers and helping them drive value through the adoption of technology. - You are experienced and comfortable leading workshops with customers of mixed skill levels and seniority. - You love digging into complex customer challenges and helping them implement simple solutions. - You’re meticulous about the quality of customer deliverables. - You thrive in an extremely dynamic and changing environment. Life at Akeneo: Culture Diverse, cross-cultural team. Annual All Staff gathering week, office parties, team offsite Once a year, travel to another office location for a period of 2 weeks Top-notch 8-week onboarding program for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company General Get the basics right with a competitive package Time off Flexible working hours, global home office policy Take the time you need to welcome a new family member with 16 weeks of maternity leave (30 days if you are the second parent) Health & Wellness Individual and confidential coaching sessions with a mental health practitioner of your choice Equipment Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub Choice of a Mac or a Windows laptop Personal remote allowance to maximize your home office environment Professional Development Participation in in-house events welcoming external guests (ie. Meetups) or industry events Group and individual training opportunities Attendance at a yearly business or tech conference of your choice Corporate Responsibility Employee Volunteering programme: give back to the community with two days per year dedicated to supporting the charities of your choice. Akeneo is committed to providing a friendly, safe, and welcoming environment for everyone who works for or with us, regardless of gender identity and expression, sexual orientation, disability, physical appearance, medical condition, race, age, family status, religion (or lack thereof) and other personal features and preferences. We create the right conditions for you to feel safe and be yourself! Interview process - Meet your future manager! This 45-60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills. - Meet the team! Project yourself into the reality of the position and confirm our company culture fits you with one or two additional interviews with your future colleagues or stakeholders. - Sign your offer! At all stages