Overview
Agilent is a global leader in laboratory and clinical technologies, focused on quality and innovation to support life science research, patient diagnostics, and safety in water, food, and pharmaceuticals. We provide trusted answers to critical questions and challenges in science and healthcare. We are looking for a Field Service Engineer to help customers solve issues and keep laboratories running smoothly and efficiently. This is a remote/onsite role with frequent travel to customer sites mainly in Emilia Romagna.
In this role, you will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our liquid chromatography coupled with mass spectrometry (LC / LC-MS).
Your main responsibilities will be to :
* Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
* Contact customers in a timely manner and schedules service efficiently
* Connect with manager and sales team to understand and meet customer needs and expectations
* Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
* Complete administrative paperwork and computer reports promptly and accurately
* Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
* Address customer requests for service and communicate proactively before, during and after service
For this role, you will be working remotely, combined with frequent travel to customer sites mainly in Emilia Romagna.
Qualifications
We are looking for an individual with the following background :
* University degree in Chemistry, Biochemistry, Biotechnology or similar.
* Hands-on experience with LC / LC-MS, either in a technical support role or as an end user.
* Full proficiency in Italian and good level of English (especially reading & understanding).
* A valid driving license.
On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer
* Permanent Contract
* Outstanding company culture
* Career development opportunities
* Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance
* A position within an international organization with exciting opportunities
We will make sure you get all the training and development opportunities you need to become the best in your field!
Additional Details
This job has a full time weekly schedule. Pay and benefit information by country are available at Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required : 75% of the Time
Shift : Duration
No End Date
Job Function : Services & Support
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