BrpCompany Description /pbrpstrongAbout Orient Express /strong /ppOrient Express embodies the refined and nomadic spirit of travel. Its exceptional assets portfolio includes experiences such as The Orient Express — its iconic carriages reinvented as a modern-day tribute to French luxury, with ARSENALE Group owner — La Dolce Vita, a train celebrating the elegance of Italian art de vivre, and a collection of luxury hotels opened in Rome – La Minerva – and soon in Venice – Palazzo Dona Giovannelli, and with Sailing Yachts - the O.E Corinthian, the world’s largest sailing ship. /ppWhile redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement. /ppAs a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH. /ppNow, as Orient Express grows under the steam of its 140-year own glorious reputation and brand, it stands unique and identifiable from the other luxury brands under the ACCOR brands, aiming to become a pioneer of contemporary luxury hospitality, creating immersive experiences that combine exceptional design, impeccable service, culinary excellence, wellness offerings, cutting-edge technology, sustainability, and authentic local experiences, while also actively engaging in local community initiatives and support social causes, making a positive contribution to the destinations its properties operate in. What remains distinctly Orient Express is its spirit of adventure, sublime service and enchanting storytelling. Refreshing and reinvigorating, Orient Express is loved by those with an adventurous spirit and a taste for the very best, linking travel and destinations as part of the same journey. /ppstrongAbout Orient Express Palazzo Donà Giovanelli /strong /ppOrient Express will open its second hotel in Italy at the exceptional Palazzo Donà Giovannelli in Venice, in partnership with the Italian luxury hotel group ARSENALE. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. /ppVenice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026. /pbrpJob Description /pbrpThe Head of Curator, Heritage Culture leads our guest services with a strong focus on delivering exceptional, personalized experiences and ensuring the highest level of satisfaction and profitability. This strategic leadership role oversees the concierge team, fostering a culture of excellence and innovation. /ppstrongKey Responsibilities: /strong /pullipDevelop and implement the concierge strategy aligned with guest service standards. /p /li /ulullipLead, mentor, and inspire a high-performing concierge team, including recruitment and training of “Golden Keys” talent. /p /li /ulullipEnsure personalized and anticipatory service, particularly for VIP guests. /p /li /ulullipAct as a personal concierge, managing reservations, local experiences, transportation, and special requests. /p /li /ulullipServe as butler to VIPs when required, providing bespoke services with meticulous attention to detail. /p /li /ulullipBuild relationships with local vendors to offer unique, exclusive guest experiences. /p /li /ulullipOversee SOP development in coordination with the Front Office and Rooms Division. /p /li /ulullipCollaborate across departments to ensure seamless guest journeys and tailored experiences. /p /li /ulullipMaintain and leverage the Opera and KYC systems for accurate guest profiling. /p /li /ulullipHandle and resolve guest concerns promptly, escalating when necessary. /p /li /ulullipEnsure full team compliance with company standards, service excellence, and safety protocols. /p /li /ulullipPromote hotel offerings and implement up-selling techniques to drive revenue. /p /li /ulullipStay informed on local events and trends to enhance guest engagement. /p /li /ulbrpQualifications /pbrullipSignificant experience in a hotel Lobby Concierge role within a luxury property, with a proven track record of providing exceptional service and standards’ deep knowledge, /p /li /ulullipA certification in hospitality management is a plus, /p /li /ulullipExceptional interpersonal and communication skills, including team building and interacting effortlessly with high-profile guests, /p /li /ulullipStrong local area knowledge, including attractions, restaurants, museums, entertainment venues and transportation options, /p /li /ulullipPassion for staying updated on current trends and attractions, /p /li /ulullipHigh proficiency in using hotel management software and other computer systems, /p /li /ulullipEnglish and Italian high confidence and fluency, other languages are appreciated, /p /li /ulullipLegal right to work in Italy, /p /li /ulullipFlexible schedule, able to work mornings, evenings, weekends and holidays. /p /li /ulbrpAdditional Information /pbrullipA competitive package (base salary and yearly bonus) /p /li /ulullipMedical Insurance, integrating Collective Labor Agreement one and extended to the family /p /li /ulullipTicket Restaurant /p /li /ulullipAnnual leave /p /li /ulullipALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide. /p /li /ulullipLearning development: Opportunity to develop your talent and grow within your property and across the world! /p /li /ulullipOur commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. /p /li /ul #J-18808-Ljbffr