Parts sales (padova)

Customer Service Representative – Parts Specialist

Esperienza, qualifiche e soft skill: possiede tutti i requisiti per avere successo in questa possibilità? Lo scopra qui sotto.
The Customer Service Representative – Parts Specialist plays a critical role in supporting our installed base while driving revenue growth within the Parts business. This position combines strong customer service skills, technical aptitude, and commercial awareness to deliver a best‑in‑class customer experience. The ideal candidate brings prior experience in a manufacturing environment and understands industrial equipment, spare parts, and customer support processes. The role requires the ability to interpret technical information, manage quotations and orders independently, and proactively identify opportunities to grow parts sales while maintaining strong customer relationships. The Parts Specialist works cross‑functionally with Sales, Engineering, Supply Chain, and Finance to ensure seamless execution from inquiry to delivery, while continuously identifying opportunities for process improvement aligned with Lean principles.
Key Responsibilities

Serve as the primary point of contact for customer inquiries via phone and email.
Provide timely responses to parts inquiries, offering light technical guidance on machine components and applications.
Research and identify correct machine components using drawings, BOMs, and technical documentation.
Prepare and issue accurate quotations in ERP/CRM systems and follow up to drive order conversion.
Enter and manage sales orders, ensuring accuracy and completeness.
Process credits and returns while supporting root cause analysis when required.
Proactively identify opportunities to increase parts sales through upselling, substitutions, and value‑added solutions.
Conduct outreach to existing and inactive accounts to grow share of wallet.
Collaborate with internal departments to ensure efficient order execution and resolve technical or logistical issues