Within the
Omnichannel
Department in Rome, we are searching for
an
Omnichannel Retail Operations Project Manager (temporary position)
. Reporting to
Omnichannel Adoption & Digital Store Operations Senior Manager
, the selected candidate will be responsible for supporting process improvements and standardizing store operations by making central recommendations and guidelines. He/she will support local experts in resolving issues, implementing best practices, and enhancing operational excellence.
Accountabilities:
Support
process improvement
and retail engagement on store operational process, tools, program, and provide central recommendation, liaising with relevant stakeholders (F&A, Retail, Training, Merchandising, VM, Logistic, HR). Responsible for maintaining
focus on consistency
and Excellence in all countries, defining Central Guidelines, and providing prompt and accurate operational and administrative input to the local Retail Network. Communicate effectively across teams to support
digital transformation
and share
best practices
. Support
local market subject matter experts
to resolve store operational issues and implement improvements and best practices to ensure all operational procedures are properly executed. Effectively communicate with team members, management, and other involved departments and local teams to
standardize processes
aimed at operational excellence. In-store procedure management
(Omnichannel Bvlgari Store Essential update). Identify the
business challenges
and the changes needed to deploy the relevant digital tools, processes, and procedures to improve the digital store operation of experiential products in the following areas: Revenue driver, experience, and Drive to store. Collect and monitor challenges/ success stories to mitigate recurring store issues and share best practices.
Qualifications / Professional Capabilities: Bachelor's or Master’s degree, preferably in a Business, Economics or Engineering At least 2-5 years of experience in Retail/ Project-Product Management, preferably in Luxury companies Retail store experience is a plus Knowledge of the relevant retail operation processes and technical terminology Interest/experience in digital technologies, UX/CX design, and business development Excellent communication and presentation skills, as well as fluency in English
Personal Competencies: Analytical, intuitive, creative mindset Strong collaboration and interpersonal skills Strong planning and organizational skills Negotiation Flexibility