RISCO Group is a leading global manufacturer of advanced security solutions, renowned for its technological innovation and international presence. With millions of satisfied customers and regional offices worldwide, RISCO specializes in developing cloud-based security systems and connected home solutions.About the RoleAfter gaining a solid understanding of the company’s organization, products, and business processes, the Technical Support Engineer will be responsible for supporting after‑sales operations and RMA processes across multiple customer segments, including resellers, system integrators, installers, and end users. The role combines technical expertise, customer interaction, and close collaboration with internal technical and sales teams.Key ResponsibilitiesAct as a primary technical contact for after‑sales support and customer requestsAnalyze customer issues and provide remote diagnostic and troubleshooting supportProgram, deploy, and support home and building automation, networking, and security systems (remote and on‑site)Manage and coordinate service tickets, including field interventions when requiredMaintain accurate and up‑to‑date customer technical documentation and recordsCreate, manage, and process RMA (Return Material Authorization) casesAnalyze returned products, identify root causes, and report recurring or production‑related issuesDeliver technical training sessions for installers and system integratorsCollect feedback from the field and report improvement suggestions to the technical departmentIdentify upselling opportunities for services and products and collaborate with the sales networkEnsure high customer satisfaction through timely, structured, and professional supportRequirementsPrevious experience in technical support, installation, or deployment within smart home or smart building systems areaStrong understanding of installation processes and project phasesProven analytical and problem‑solving skills, with the ability to work methodically even under pressureExcellent communication and interpersonal skills, especially in B2B environmentsExperience working with structured, high‑profile customersAbility to analyze, diagnose, and deploy bus‑based systemsExperience in technical training or knowledge sharingData analysis, reporting, and documentation skillsProfessional proficiency in English (written and spoken)Nice to HaveExperience in smart home or smart building industriesBackground in technical support within specialized distribution of electrical or HVAC systemsFamiliarity with bus communication technologies (e.G. KNX, DALI, DMX)Proficiency with standard software tools (Word, Excel, etc.)Strong team‑oriented mindset with a proactive, solution‑driven attitudeLocation: Verona, ItalyType of employment: HybridProject: Smart HomeSend your resumeName * Email * Message * Attach the file (up to 10Mb combined size, only .Docx, .Pdf file)#J-18808-Ljbffr