Location: Campoverde di Aprilia, Italy Type: Full Time Hours: 8 hours per day Skills & Responsibilities Provide first and second level support for customer issues. Collaborate with third-party vendors to resolve complex AV issues. Communicate issue status and resolutions promptly. Maintain ticket updates for all incidents. Install, upgrade, support, and troubleshoot Windows OS (XP, 7, 8.1, 10) and Microsoft Office 2010; support Cisco Jabber. Basic knowledge of Mac OS to support Apple PC users. Install, upgrade, support, and troubleshoot printers and hardware. Perform preventive maintenance on computers, laptops, and printers. Perform repairs on desktops, laptops, printers, and peripherals. Use diagnostic tools for network and hardware/software troubleshooting. General knowledge of IT infrastructure including networks, servers, AV, smart devices, and telecoms. Ability to work in a project-based environment with flexibility and teamwork. Perform other duties as assigned. Requirements Valid work permit. Extensive IT knowledge and experience. Preferred several years of relevant experience. Italian language proficiency at B2 level or higher. If your profile matches the above, please send your CV in English, mentioning the position in the subject line, along with a WhatsApp contact number. Application salary: Negotiable Apply now! J-18808-Ljbffr J-18808-Ljbffr