Ph3Job Description /h3 ul liAct as the initial point of contact for IT-related queries. /li liProvide prompt assistance in diagnosing and resolving hardware, software, and network issues. /li liManage the reimbursement process for staff and faculty, ensuring compliance with school policies and proper documentation. Assist in maintaining LAN and Wi-Fi networks. /li liTroubleshoot network connectivity issues and collaborate with senior IT staff to resolve complex problems. /li liAssist in the month-end closing process by preparing accounts payable reconciliations and supporting schedules. Set up workstations, including computers and peripheral devices. /li liInstall, configure, and update software applications, ensuring they are free of viruses and malware. /li liCreate and maintain user guides and documentation to help staff troubleshoot common issues. /li liSupport the implementation of cybersecurity measures. /li liCollaborate on IT projects, such as system upgrades, migrations, or the roll out of new applications. /li /ul h3Qualifications /h3 ul liDiploma in information technology, Computer Science, or related field. /li liUp to 1-2 years of experience in an IT support role (fresh graduates with relevant internships or project experience may also apply). /li liStrong understanding of computer systems, mobile devices, and other tech products. /li liFamiliarity with Windows environments, as well as basic understanding of network protocols (TCP/IP, DNS). /li liFamiliarity with MS365 applications and administrative services. /li liAbility to multitask, prioritize, and manage time effectively. /li liExcellent problem-solving skills and a strong customer service orientation. /li liEffective communication skills, both written and verbal. /li /ul h3Benefits /h3 ul liA competitive package (base salary and yearly bonus). /li liMedical Insurance, integrating Collective Labor Agreement one and extended to the family. /li liTicket Restaurant. /li liAnnual leave. /li liALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide. /li liLearning development: Opportunity to develop your talent and grow within your property and across the world! /li liOur commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. /li /ul /p #J-18808-Ljbffr