Overview Italy Operations Support Administrator, Lockers by Quadient. Based in: Milan, Hybrid. Reporting to: Operations Manager. Your role in our Future: Quadient Parcel Lockers Division has a number of new career opportunities to join a new team dedicated to manage and secure Operational Excellence. You would be helping create a brand-new business, working within an exciting, fast-paced work environment, allowing you to make an immediate impact on our company. We are looking for someone who is positive, creative and above all else, self-starting. You are probably from the parcels or retail industry, highly tech-savvy and you understand the challenges facing the eCommerce industry today. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. This is a hybrid based role, so you will ideally be near to Milan or elsewhere in Northern Italy with regular visits to the Milan offices. There will be national travel involved. What you will do Operations Manager responsible for: Managing inbound and outbound calls, actioning emails and cases from other areas of the business, providing support. Such calls/requests may also be received from our external customers Service contract management for hardware/software products Contract creation, amendment, cancellation Customer detail amendments Change of name/address, change of billing details Asset management Maintaining the accuracy of our assets in our core systems during the customer lifecycle Account validation Reviewing and validating all new customer account creation requests Support the Operations Manager in KPI tracking and presentation Management of all recurring revenue in our core systems Your Profile Experience of data entry/accuracy within an office, business-to-business environment Experience of process redefinition within a business-to-business environment Ability to analyse and evaluate data against key indicators High levels of attention to detail Excellent verbal and written communication skills Demonstrates a continuous improvement mindset Desirable Previous experience of the following systems: SAP, Siebel, SFDC (Salesforce.com), Oracle Previous experience of contract management within core systems Previous experience of reviewing and maintaining legal documents i.e. terms & conditions J-18808-Ljbffr