Location:
Florence (2–3 days per week onsite)
Start:
ASAP
We're looking for a
Senior Business Analyst
to join a Microsoft Dynamics 365 transformation during the
Discovery & Design phase
. You'll work closely with a Solution Architect, Functional Consultants and SMEs to help shape the future operating model across
Planning, Scheduling and Field Service
processes.
What you'll do
Lead and document workshops with business SMEs
Analyse
as-is
processes and design
to-be
flows aligned to D365 Project Operations & Field Service
Structure requirements into
epics, features, user stories
Support PoC preparation and early solution definition
Identify gaps, risks and dependencies for the implementation phase
What we're looking for
Strong Business Analysis background in software delivery or transformation projects
Excellent workshop, stakeholder and documentation skills
Experience in
planning, scheduling, field service, service operations
, or similar operational domains
Ability to challenge legacy processes and propose improvements
Exposure to Dynamics 365 or other enterprise applications is beneficial